Job Ref: 215395959

Date: 2021-12-16 14:18:32

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Although this role has been advertised as Content + Cloud, please note that you would be employed by Mirus, one of the group's companies.

Working on the Mirus Internal Systems and infrastructure to allow the business to work effectively and enabling it to meet customer requirements.

The rest of our business rely on us to provide a platform that they can use efficiently to strive to resolve customer user issues

This role will involve triage, prioritization, and resolution or escalation of all manner of issues and requests, also regular proactive or security review/ audits.

Communication with internal staff to manage expectations will be a key part of this roleRequirements

Ensuring the smooth running of our internal network infrastructure and remote systems ensuring we get maximum benefits from them. Activities may include:

Managing client expectations through clear and regular communications, and escalating any concerns
Reactive support for hardware (desktops, Laptops, Servers, Storage, Network)
Reactive support for Software/Applications (Office, Azure, Office365, Hypervisors, SharePoint, Skype/Teams)
Management of Line Of Business Applications such as Connectwise Manage, ITGlue
Taking end to end ownership of problem resolution;
To action Installs, Moves, Additions, and Changes (IMAC's)o Building/imaging new/replacement machines
o Creation/removal of user account
o Deploy software to client machines.
o Manual Patching of Servers & switches

Assisting with audits and development of existing and new solutions
Help to develop and maintain documentation internally
Asset Management
Take responsibility for own continual professional development, ensuring up to date industry and technical knowledge.
Support the Other departments within the business.Benefits

Job Type: Fixed Term Contract
Salary: £300.00 per day
Role based out of our Milton Keynes offices (flexibility to work remotely)
37.5 hours per week (Monday – Friday)
Multiple HIIT, general fitness, yoga and meditation classes run virtually each week! (In addition to other wellness events and other social activities

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