Job Ref: 213871348

Date: 2021-06-01 14:13:33

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Our client requires some additional IT support whilst their existing support team is deployed on a specific company project. The role will require you to deal with day to day IT issues handling the helpdesk management system, resolving queries and speaking with clients in regards to the new internal portal. This role will be working from home initially but might require you to go into the office for meetings.

Key responsibilities will include but are not limited to:

Manage the resolution of all client queries associated with the internal portal during the pre-application part of the client journey
Drive the resolution of all client technical issues associated with the internal portal, acting as the contact between the client and the internal IT function
Inform the long-term design solution and drive improvement in service performance through analysing the client portal queries
Provide analysis and insights with regards to developing the service support capability
Respond to client and user queries using helpdesk ticketing system
Resolve any hardware or software issues in a timely manner
Maintain an accurate log of all problems encountered
Undertake system administration duties
Ensure conveyance of technical detail to a range of audience

We are looking for someone with:

A service management background
Excellent customer service skills and telephone manner
Ability to carry out specific tasks with minimum of supervision
IT literate and competent in the use of the Microsoft suite of tools (particularly excel and PowerPoint) in order to perform analysis and develop compelling reports
Hands on' flexible approach with a willingness to learn

If you feel you have what it takes, please apply today because we'd love to hear from you!

Role advertised: 1 June 2021

WE WOULD PREFER YOUR CV IN WORD FORMAT

Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn.

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