Helpdesk Supervisor

Job Details

Quality Personnel are working with one of our clients and recruiting for a Helpdesk Supervisor.

In this role you will supervise and co-ordinate activities for two Helpdesk Administrators offering guidance and support.

Handling escalations for all service communications.

You'll have contact with internal clients, Service Managers, Despatch, Workshop, Technical Support, and Engineers.

Would suit someone with a minimum of one-year supervisory experience.

Duties will include:

Produce an updated manual for the Service Helpdesk (covering all aspects of the Service Helpdesk Administrators role)

Ensuring all processes and procedures are adhered to

Monitoring service performance and keeping track of engineer service delivery (against contractual agreements)

Ensure all service management data is accurate

Produce detailed and accurate reports on installation schedules that meet customer SLA's

Provide cover for the helpdesk on call logging and closures

Maintain asset registers

Prepare chargeable jobs in readiness for invoicing

Ensure jobs are closed correctly and any invoicing for chargeable calls are communicated to the relevant department

Candidate specification:

IT literate including SAGE

Service IT background

Good time management experience

Excellent leadership technique with excellent communication and decisions making skills.

Quality Personnel acting as an Employment Agency & Business(rated as one of the top 3 Agencies in Milton Keynes for the 2nd year running!).

Please note due to volume of applications you will only be contacted if we are progressing your application