Job Ref: 215981381

Date: 2022-03-07 17:03:44

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Helpdesk Administrator

Milton Keynes

Up to £22,000 per annum

Full Time, Permanent

Are you an experienced Customer Service professional?

Do you have experience logging complex issues?

Enjoy having weekends off work?

We want to hear from you !

This is a rare opportunity to join a sought-after employer as a Helpdesk Administrator in Milton Keynes.

You can expect to be:

Providing excellent customer service as the initial telephone contact for all telephone enquiries
Logging incoming customer calls on the system
Ensuring scheduled service visits are completed and keeping an accurate record
Communicating with customers all information; including ETA and job reference details
Managing the Service Engineers' Diary accurately
Closing calls quickly and within company guidelines
Routing calls and allocating to Field Service Engineers
Providing reports as requested

The successful candidate will be/have:

Experience within a similar role
Outstanding telephone customer service skills
Experienced logging complex/technical queries
Organised with strong attention to detail skills
Results orientated

This an exciting opportunity where you will have the opportunity to join a hard-working team and develop valuable skills. The role is office based within Milton Keynes, Buckinghamshire.

If you love providing excellent Customer Service but also love having your weekends free, this is the role for you!

Apply now to be considered for the Helpdesk Administrator vacancy

Apply Now