Job Ref: 213296168

Date: 2021-03-04 16:00:18

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We are currently looking for a Head of Resource Planning to join our team based in Milton Keynes. You will join us on a full-time, permanent basis, and in return, you will receive a competitive salary plus great benefits.

TSYS Managed Services (TMS) are part of TSYS, a Global Organisation serving 400 clients in more than 80 countries. We make it possible for millions of people to use our payments solutions including credit, debit, prepaid, and merchant services.

Head of Resource Planning benefits:

As well as a competitive salary and a fast-paced, fun working environment this role comes with the following benefits;

– 25 days holiday, excluding bank holidays

– Holiday buy/sell scheme (With the option to buy/sell an additional 5 days)

– Pension scheme

– Life assurance

– MediCash Plan (on completion of 6 month service)

– Private healthcare (on completion of 6 months service)

– Eye Care Vouchers

– Free on-site parking

– On-site canteen

– Free tea and coffee

As the Head of Resource Planning, you will develop and manage a team of forecasters in a judgemental forecasting model environment, as well as a team of schedulers producing accurately mapped staffing levels versus forecast requirements in line with operational service levels.

Main responsibilities as our Head of Resource Planning will require you to:

– Deliver accurate and timely forecast contact volumes which are required in each business area including analysis of any variance to the norm

– Ensure regular meetings with key suppliers of information take place and all data necessary for accurate forecasting is gathered

– Ensure the current workforce management tool is utilised to its full potential

– Ensure all relevant employment laws are strictly adhered to and backed up with MI to prove adherence

– Ensure schedule efficiency across all areas of the business to protect service level

– Provide accurate FTE requirement modelling for any new business/project and input any factors which may affect the ability of the business to deliver

– Constantly review the business environment and proactively plan for known events

– Collaborate with other areas of the organisation and make a considerable contribution to disaster recovery planning

– Ensure recruitment plans across all areas are regularly updated and communicated to key stakeholders giving a consistent window of time for plans to be executed

– Collaborate with client counterparts and agreeing forecast volumes and FTE as per each individual contract

Our ideal Head of Resource Planning will:

–  Be highly proficient in workforce management tools, techniques, and services relevant to forecasting and scheduling with a broad awareness of those used throughout the industry, whilst maintaining a key interest in emerging developments in the marketplace

– Have detailed knowledge of project management techniques

– Have 5yrs experience of working in a senior capacity in the provision of resource planning solutions to the business

– Possess a balance of skills in the forecasting, capacity planning, recruitment planning, and scheduling sides of resource planning

– Be an excellent communicator

– Be experienced in people management and leading and developing a team of specialists

If you are passionate about putting customers first, are motivational, inspirational, and results-driven with a passion to succeed then click APPLY now to become our next Head of Resource Planning.

Please note, all successful applicants will be subject to a financial background and criminal record (DBS) check as part of our recruitment process.

TSYS Managed Services is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity

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