Job Ref: 214483455

Date: 2021-08-20 14:34:09

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We’re on a mission to build the UK’s finest digital infrastructure and unleash Britain’s potential. We’re connecting communities, boosting businesses and giving everyone access to superfast broadband. We’re also changing up the industry – we might be growing fast but we still behave like a start-up, with an open and inclusive environment where people can be themselves, speak up and make time for what matters.

A rewarding career

We’re passionate about our work and we’re passionate about our people too – with a good starting salary of up to £22,000, you'll receive incremental increases over a set period, providing you are achieving your objectives. You’ll also enjoy benefits like 25 days’ holiday, a day off on your birthday, a day off to support a charity or organisation of your choice, performance-related bonus scheme, and private healthcare.

The support to succeed

When you join the CityFibre family, you’ll get all the support and opportunity you need to grow your career, learn new skills, and fulfil your potential. You’ll receive a personalised development plan tailored to your role and ambitions, that will help you expand your knowledge and reach your goals. Your Line Manager will help you understand how CityFibre operates as a whole, and you’ll be assigned a Mentor who will also support your progression. And if you’re interested in exploring Management-level opportunities, you can join our highly successful Aspiring Managers Programme and fast track your career.

How can you change it up?

You’ll be joining one of our core teams, providing essential second line software or IT support and administration on our systems, helping to ensure we’re able to efficiently work and deliver at pace. Some of your key day to day tasks will include:

* Dealing with the development and management of our internal systems that are built on a range of languages and hardware

* Using the latest technologies and innovations, from Open Source LAMP solutions to commercial software such as Salesforce and GE Small World

* Liaising with, and supporting on any custom code or systems which are delivered

* Dealing with support requests

* Keeping our software, datasets and systems maintained and up to date

When you join us, you’ll work closely with your team to refine your skills, broaden your knowledge and kickstart a successful, long-lasting career that grows with our business.

What will you bring to the role?

We’re a fast-moving company with ambitious goals. That means we’re looking for a driven individual with a degree in IT or another technical field, who wants to join us on our journey, make an immediate impact and leave a legacy for future generations.

Some of the technical skills you’ll need include:

* Scripting languages such as Perl, Python, Ruby or Shell

* System administration, LAMP, and Linux, Ubuntu or Redhat

* Oracle and MYSQL databases

* Microsoft applications – Windows Server 2012+

* Experience interfacing with database systems such as Oracle and MySQL using Oracle OCI’s, PERL, DBI, PL/SQL, PHP or other Net8 protocols, with basic performance tuning

With your enthusiasm, attitude and interpersonal skills, you’ll soon feel like part of the team, where you’ll receive the support, guidance and training you need to thrive and excel at CityFibre.

Our unique culture

We are proud to be an equal opportunity employer; we celebrate diversity, we believe everyone has a voice and we’re committed to creating an inclusive environment for all. Even though we come from different backgrounds and do different jobs, we’re united by The CityFibre Way – our unique code of behaviours that inspires how we think, act and work. We back each other, think smart and act fast, and we’re passionate about giving it our best to build a legacy together.

Ready to start changing it up? Join the CityFibre family today.

#LI-KC1

Job Description

Job Purpose:

* Provides first line support for the developer squads.

* Responsible for maintaining service availability, and continuous Fibre order flow supporting our Partners.

* This a challenging and varied role, which consists of working across departments, as well as point of escalation for provisioning issues with large service providers such as Sky and TalkTalk.

* Dealing with the management of our internal systems built on a range of languages and hardware.

* Resolution of IT issues, identification and resolution of system administration problems and clarification of customer requirements and priorities.

* The successful applicant works in a small team, using the latest technologies and innovations including Open Source LAMP solutions to commercial software such as Salesforce, whilst also dealing with support requests and suppliers.

Key Responsibilities:

* To liaise with our Joint Venture Partners, and diagnose any issues requiring custom code / systems which will need to be delivered.

* Supporting our resellers in consuming our public API services, both in testing and production.

* To keep datasets and systems setup up to date.

* To operate CityFibres Workflow rules, coordinate their maintenance, and pushing / correcting data where necessary

* To maintain services to users.

* Point of escalation for software issues from the Network Operations Centre, as well as owner in the escalation to relevant software providers where necessary.

* Point of escalation for Resellers communicating with our systems.

* Build and develop NodeJS ‘Apps’ within the Service Desk to automate tasks in line with the responsibilities of the role.

Knowledge & Experience:

Beneficial:

– Problem Solving in a dynamic environment.

– Understanding of Python and Javascript for locating and writing specification of problems raised on the first line of support.

– Experience in system administration, LAMP, and supporting applications on Linux / Ubuntu / Redhat.

– Experience with Oracle and MySQL databases, simple database administration and SQL for report generation.

– Experience in Supporting Microsoft applications , Windows Server 2012+.

– Experience interfacing with database systems such as Oracle and MySQL using Oracle OCI’s, PERL, DBI, PL/SQL, PHP or other Net8 protocols.

– Amazon EC2 administration.

– System configuration management tools such as Ansible and Puppet.

Desirable:

– Experience of Salesforce / Simple APEX

.- Experience with Java (including Java Servlets, JDBC, XML) would be advantageous.

– Grasp of developing software to run in a distributed n-tier environment, MySQL clustering, concurrency issues, race-conditions and fail over scenarios.

– Web / Development experience in REST, DOM xml, JSON, and API suites, built in JavaScript, PHP or Java.

– WordPress experience, Sharepoint, CMS experience advantageous.

Qualifications

Required

– A*-C (or equivalent) in GCSE English and Maths

Advantageous

– Bachelor's Degree in relevant subject would be advantageous

Additional Information

CityFibre is committed to providing equal employment opportunities to individuals from all backgrounds, including ethnicity, gender, sexual orientation, gender identity, religion, age, family status and disability. We recognise that everyone is an individual with a wide range of experiences and perspectives and believe this diversity of thought is what makes CityFibre special.

CityFibre is committed to providing equal employment opportunities to individuals from all backgrounds, including ethnicity, gender, sexual orientation, gender identity, religion, age, family status and disability. We recognise that everyone is an individual with a wide range of experiences and perspectives and believe this diversity of thought is what makes CityFibre special

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