Job Ref: 215048508

Date: 2021-11-02 08:14:38

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Although this role has been advertised as Content + Cloud, please note that you would be employed by Mirus, one of the group's companies.

We are looking for an experienced Field Service Engineer to join our Mirus Team in Milton Keynes and provide support to one of our many clients.

Content + Cloud is a leading technology and managed services provider, ranked within the top five European and top 50 global managed services suppliers and operates out of offices in London, Manchester and Cape Town and, via its global partners, in 13 countries across the world. The award-winning company provides a range of services including 24/7 support, cloud services, cyber, ERP software implementation, technology transformation and change projects, strategic consulting and analytics.

We are a dynamic and fast-growing company that truly values and is reliant upon our people, our culture and our commitment to excellence we call Service Obsession. Being the best means having the best people, and getting the best people means being the best place to work. 

Following the completion of a significant equity investment in June 2016, our strategy is to continue to deliver significant growth, both organically and through acquisition, evolving our proposition and positioning to reach a broader target audience.

Meet customer requirements efficiently and strive to resolve client user issues by delivering the right solutions first time, on time, every time. Identification of recurring issues and trends. Problem ownership with clear, concise, customer communication whilst managing expectations. Mentor and support colleagues through knowledge sharing and practical guidance.

Job responsibilities

To attend client sites and perform break-fix maintenance for all reported issues. Respond to reactive issues and complete the successful installation of both software and hardware to meet client requirements.

Ensuring the smooth running of our clients systems and network infrastructure ensuring they get maximum benefits from them. Activities may include:

Hardware and software installations.
Manage and work to internal and customer SLA's, escalating any concerns.
Create and maintain customer specific infrastructure documentation.
End to end ownership of problem resolution.
Managing client expectations through clear communications.
Take responsibility for own continual professional development, ensuring up to date industry and technical knowledge.
Undertake all other reasonable requests.Requirements

Qualifications and Knowledge

Previous years' experience as a field based engineer supporting SME's.
Experience of working in a customer facing role
Familiar with working to SLA's to meet both customer and contract requirements
Working as part of a wider service delivery function.
Supporting multi-site clients.
Intermediate level of knowledge and application in:
MS Windows Server Technologies
SBS Technologies
Exchange Technologies
Active Directory
Firewalls, Router & VPN Technologies
Office 365
VMWare
NAS & Storage TechnologiesSkills and Experience

Able to communicate verbally and in writing to both technical and non-technical audiences.
Creative, analytical problem solver with the ability to apply original and innovative thinking.
Methodical approach suitable to resolution of client requirements.
Able to manage changing workload and priorities.
Able to work both within a team and using own initiative.
Install, configure & troubleshoot issues using:
All MS Windows Server Platforms
All SBS Platforms
All MS Exchange Technologies
BES
Blackberry Messaging Technologies
Apple Mobile Technologies
Android & Windows Mobile Technologies
PC/Server Hardware – upgrade, both hardware and firmware. Raid configurations, iLO.
Comms Cabinet Patching
AD – configure sites and services, resolve issues.
DNS – running through the DNS structure to ensure domain entries exist for DC's, moving external DNS services around to different IP's when internet changes.
Group Policies – create, breakdown, troubleshoot issues.
Firewalls & Routers – install, configure & troubleshoot.
VMWare – Basic Skills
SharePoint 2007/2010
Websense – Administration
Symantec Backup Exec – install, configure, set-up backups to tape and disk.
Lync 2010.Benefits

Job Type: Permanent
Salary bracket: 26 000 – 30 000 per annum
Role based out of our Milton Keynes offices (flexibility to work remotely up to 3 days per week)
37.5 hours per week (Monday – Friday)
20 days holiday (raising by 1/2 day every 6 months of continuous service up to 25 days, excluding bank holidays)
Multiple HIIT, general fitness, yoga and meditation classes run virtually each week! (In addition to other wellness events and other social activities.
Continual development plansGood luck and please bear in mind we receive a very high number of applications; we will endeavour to get back to all applicants, however, we thank you for understanding this is not always possible for unsuccessful applicants.

Content + Cloud is proud to be an equal opportunity workplace that is committed to attracting and retaining the best talent regardless of race, sex, age, national origin, religion, sexual orientation, gender identity, disability or criminal history. As part of our compliance requirements, we do undertake background checks which, dependent on levels of security required for the role or client assignment, may include a criminal record check. Please do let us know if you would like more details on the level of checks for the specific role you are applying to.

We are happy to provide any reasonable adjustments you may need to ensure you feel you have the best experience across our selection process and future employment, for any support on this please email us at (url removed)

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