Job Ref: 212685693

Date: 2020-11-02 18:20:19

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Company Background

At Content+Cloud we help our clients to succeed and to transform the way their businesses operate, the way their users work, and provide them with flexible and secure platforms with which to do it.

Our portfolio of Professional and Managed Services enables our clients to truly leverage the power of Microsoft’s three clouds: Microsoft 365, Azure and Dynamics 365.

As our reputation has grown over the years, we’ve been able to attract exceptionally talented individuals. Whether they are a world-renowned technology specialist or a highly skilled member of a 24/7support team, all our people are driven by a desire to deliver success for our clients.

The Role

The key deliverables of a Field Engineer are to provide technical support to end users and support projects.This can include incidents; project tasks; problems; requests or change control depending on the requirements of any of our customers.

The engineer must possess excellent verbal and written communication skills as well as exceptional analytical and technical skills and continually look to improve on this. In addition, they need to collaborate with the entire operations team with positive communication and sharing of knowledge and information.

The Senior Field Engineer must be able to work on their own daily but as part of a larger project team and must always be an ambassador for Content+Cloud.

Duties and repsonsibilities:

* Take ownership of tickets assigned to you or your relevant VT ticket queue within the required agreed SLA’s.

* Must have the ability to prioritise own workload, tickets, requests, and project tasks.

* Apply extreme attention to detail.

* Effective troubleshooting skills related to your relevant area of support.

* Take ownership of technical escalation.

* Follow established escalation process for critical or high priority issues as identified onsite.

* Contribute to and improve internal knowledgebase, assets.

* Refer to internal knowledgebase, assets, internal/external resources to provide accurate solution.

* Provide prompt and accurate feedback to users.

* Direct unresolved issues to technical specialist or incident management for technical escalation within the team.

* Collaborate with suppliers and third parties to carry out support and project tasks.

Location and Environment

Based in Buckinghamshire with regular scheduled travel to several locations between Leamington Spa and Aylesbury. This role intends to support a single client undertaking a significant construction project.

At Content+Cloud we look for a particular kind of person. Someone who likes nothing better than helping others to achieve their goals. Someone who is driven by a desire to go the extra mile for our clients, focusing on the little things that make a big difference. Someone who loves technology, not for its own sake, but for what it can deliver – in terms of organisation.

This is the real Content+Cloud difference: the mindset of our people.

We see every client challenge as an opportunity for fresh thinking, and every client journey as an adventure.

Required Skills and Capabilities

* Previous experience in a similar role, working with Meraki.

* Ideally working towards or accomplished CCNA, CCNP or similar networking qualification (Cisco Meraki experience desirable).

* Must have extensive Windows and Desktop troubleshooting experience/skills including hardware and peripheral support.

* Must have experience building end user devices, preferably using automations tools such as SCCM and Intune.

* Practical networking skills and experience; installing and maintaining switches, access points, patching, etc.

* Experience supporting Microsoft Office 365 platform and products.

* Physical installations skills an advantage (working at height to mount AP’s, data cabling, etc) – training can be provided.

* An understanding of Microsoft SCCM or Intune management solutions is an advantage.

* An understanding of Azure platform is an advantage.

* An understanding of WAN technologies and last mile telecoms (radio, 4G, F/O) is an advantage.

Package

* Salary dependent on experience

* Package dependent on experience

* 25 days’ annual leave

* Pension, healthcare, discounted gym membership (a whole array of benefits)

* 40 hours per week (Monday to Friday between the hours of 7am to 7pm on a shift rotation)

* Continual professional development plans

Good luck and please bear in mind we receive a very high number of applications; we will endeavour to get back to all applicants, however, we thank you for understanding this is not always possible for unsuccessful applicants.

Content+Cloud is an equal opportunities employer and is committed to attracting and retaining the best talent

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