Job Ref: 214939180

Date: 2021-10-18 17:28:53

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Our public sector client are currently looking for a Desktop Support Analyst to join their team on a new contract.

Contract Length: 12 months

Location: Milton Keynes/ work from home – MK 1 -2 days per week

IR35: In scope

Pay Rate to Candidate: £290pd- £340pd DOE

Working on various portfolio of schemes. 50% is on site and 50% office. Travel to other sites – train or vehicle provided.

Experience:

Business support

ITIL qualification or foundation level

Customer service experience as customer facing role

Strong data analysis to support rail and train planning team.

Looking after and managing large amounts of data to support the TOCs (train operating companies) and to support multi-disciplinary projects

Requirements:

IT support experience

ITIL Service Management Foundation Qualification or equivalent experience in IT service management

Knowledge of IT support processes

Bright, enthusiastic and keen to learn

Proactive, hands-on approach, self-starter, able to take the initiative

Strong inter-personal skills and customer driven

Ability to work to SLAs in a fast paced IT environment

Highly structured, organised and meticulous approach to work, with strong analytical skills and a determined approach with an eye for detail.

Concise approach to documentation with an emphasis on simplifying complex issues and improving processes

Ability to multi-task and balance this with the ability to consistently deliver solutions

Strong self-motivation

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