Job Ref: 212860398

Date: 2020-12-04 13:01:54

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CST Ltd provides IT support services to over 400 clients ranging from small businesses, up to nationwide corporates. We have built our success on providing the highest level of service to form productive long-lasting relationships.

We are currently going through a strong period of growth and looking for great people to join our fantastic team in Wooburn Green. We work exceptionally hard in a rewarding and fun environment.

The successful candidate must be experienced in managing service desks and be confident at dealing with both clients and colleagues at all levels of the business. A real passion for technology and support is essential.

This is a great opportunity to join a growing organisation with opportunities for career progression and training.

The Role

* Manage the Client Services Team service delivery for the Wooburn Green client base

* Help to build long lasting relationships with our clients

* Work alongside Professional Services and Account Manager teams to deliver great service

* Be an active and vocal part of the Wooburn Green office management team

* Be a point of escalation for any client service issues

* Reviewing and amending technical documentation as required

* Signing off technical handovers from Professional Services team to the Service Desk

* People management including monthly 121’s and PDRs

* Ensure the team maintain accurate case notes for all incidents at all times

* Ensure the level of communication between our teams and clients is a priority at all times

Relevant Experience

* A technical background is essential

* Experience managing a team of engineers in a service desk environment is essential

* Can demonstrate strong leadership skills

* Actively able to motivate and manage his/her team

* Ability to communicate professionally in a clear and accurate manner verbally and in writing with a wide range of external and internal contacts operating at many different levels

* Adaptable and flexible approach to work requirements, willing to accept change

* ITIL certification at V3 or higher would be an advantage

Personal Attributes

* Strong customer service skills

* Excellent telephone manner, written English and communication skills

* Ability to prioritise effectively

* Proactive approach to improving the quality of service we provide

* Remaining calm and focussed under pressure

* A team player but also able to self-motivate

* Excellent proven and demonstrable management skills and strong leadership qualities are essential.

* Must be able to build quality working relationships with employees and internal staff from all areas of the business

No agencies please – Thank You

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