Job Ref: 214743165

Date: 2021-09-24 15:24:52

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Client IT Support Specialist – Supply Chain/Distribution

Location: Buckinghamshire

Salary: £25-45,000 + fantastic benefits + outstanding career opportunities

Our Client is a business without peer, a company that leads the way in their sector. As part of a dynamic international growth strategy they are looking to significantly develop their business in the UK. Their impressive client list includes leading names in retail, manufacturing & pharmaceuticals, and they aim to develop this further.

To assist their growth plans they are looking to recruit a Client Support Specialist to add to their team. The successful candidate will have fantastic attention to detail, strong communication skills & the ability to help deliver the business agenda.

Supported by industry leaders based both in the UK & internationally we are looking for a candidate who has a strong track record of success, but more importantly somebody who has an outstanding career ahead.

Key Responsibilities:

* Ability to respond to Client calls independently.

* Acting as Client's initial contact and diagnosis of system and/or software issues.

* Understanding system and software functionality to identify Client issues.

* Understanding of all system functionality, i.e. Software, Electrical and Controls and gain knowledge of those departments.

* Ability to perform research on Client issues

* Working with Clients to ensure connectivity methods are reliable and utilize current technology.

* Providing technical support assistance to clients; recruiting help from additional Client Support team members, as necessary.

* Following up with Clients after issue is resolved to ensure satisfaction.

* Maintaining log of all Client calls, daily, weekly, and monthly to ensure calls are completed in a timely manner.

* Keeping up to date on all modifications that are performed for system updates.

* Exhibiting strong computer skills with the ability to understand the technical aspects of the software and its functions.

* Continually training on software, hardware and support standards to ensure the highest level of technical support to Clients.

* Creating reports; identifying call incidents by Client and by root cause.

* Managing the setup and configuration of backup and replacement PCs that are sold to clients.

The Person:

* Degree educated, or equivalent, in a technology based subject

* Proven client support related experience

* Proven experience in system/software support including troubleshooting, diagnosing and identifying issues.

* Knowledge/experience in operating system functionality (Linux, Unix, networking, QNX)

* Basic electrical skills

* Experience with SQL

* Excellent documentation skills

* Excellent oral and written communication skills with the ability to clearly articulate to all project members and stakeholders.

* Ability to work independently and see tasks through to completion.

* Ability to work well with technical and non-technical resources.

* Ability to take initiative, make decisions, and show confidence in decisions made.

* Must be able to see tasks through to completion without significant guidance.

* Strong interpersonal, organizational, time management and problem-solving skills.

* Ability to travel approximately 10% primarily domestically with the possibility of international travel.

To apply for this fantastic career opportunity please email your CV or call for more details

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