Job Ref: 215409945

Date: 2021-12-20 09:27:47

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Apprentice – IT Solutions Technician
Location: Home & Office Based
Salary: Competitive
Contract: 15-18 months (depending on time taken to complete the apprenticeship)
DEKRA Automotive is a talented team of people that bring out the best in a business.
Our products and solutions are imaginative, built upon decades of combined automotive-industry experience and delivered with a passion.
We are a key service provider to the automotive industry and now have an exciting opportunity for an Apprentice to join our team as an IT Solutions Technician.
As an Apprentice IT Solutions Technician, you will work in a lean UK team integrated into a larger EMEA team.
Helping to configure and develop our client facing web software and mobile platforms will be your lifeblood, while contributing towards system enhancements and participating in the development process.
There will be an opportunity to input into the technologies and methods used to program the systems. The role will also encompass testing and quality control of delivered products.
Key duties and responsibilities of the Apprentice – IT Solutions Technician:
* Maintain, configure and improve our software
* Recommend improvements to existing software programs as necessary
* During the software development lifecycle participate in the testing phase to ensure that they are delivered in line with the specification / business needs.
* Participate in the development process as we upgrade component versions.
* Participate in the development and implementation of software programs as required.
* Provide platform & application support across all DEKRA web software applications and mobile apps
* Author and format technical documentation appropriate for the intended audience
* To meet all learning commitments of the apprenticeship as directed by your line manager, mentor and or the learning/training provider. Assigned qualifications and an end point assessment must be completed. This can include presentations, portfolios, units of assessment and exams.
Customer Service and teamwork:
* Good, clear, confident use of language, in person and over the telephone essential
* Provide professional and effective support to internal and external customers, exceeding expectations
* Communicate courteously by telephone, email and face to face, building positive relationships, responding to and progressing issues and queries to a successful conclusion at the earliest time
* Speak positively, enthusiastically and professionally about the company its products and services
* Work as an active member of the DEKRA IT team in a flexible and supportive way, demonstrating departmental standards
* Collaborate on software projects supporting the regional service divisions ensuring alignment with group standards
* Work in collaboration with other departments within DEKRA automotive to identify any process improvements and improve standards, efficiency and profitability
Preferred experience and qualifications:
* GCSE’s in Math’s, English, ICT; grades C/4 or higher, or functional skills level 2 or higher
* Some knowledge of relational databases/architecture/design
* Some knowledge of MS SQL Database and related tools including queries
* Flexible and willing to accept a change in priorities as necessary
* Demonstrated understanding of projects from the perspective of both client and business
* Positive inclination to troubleshooting, analytical and reporting skills
* Interest in cyber and info security
This is an exciting opportunity for someone with a passion for IT and keen on personal development in this technical area, wanting to join and progress within a forward thinking, customer focussed organisation.
If you feel that you have the necessary skills and experience, please click on “APPLY” today, forwarding an up to date copy of your CV for consideration in the first instance.
No agencies please

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