Job Ref: 215025812

Date: 2021-10-28 17:14:21

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Do you have some commercial experience in application support?  Are you looking for a career opportunity to learn, train, and grow your career with a successful and expanding IT operation?  If this describes you then let Informed Recruitment help you achieve your potential with an exciting opportunity for an Application Support Analyst.  As a specialist provider of resource to the Property & Associated Technology markets, we are delighted to be partnered with a rapidly expanding organisation committed to modern technologies, customer service, employee development, and achievement.

The purpose of the role will be to provide first line support, responding to customer issues and queries via the telephone, video calling, help desk portal, tickets and email.  You will be positive and customer satisfaction driven in the provision of help desk services over ticket and call, measuring quality, resolutions, and timing. You will also be involved in ad hoc project work, the investigation & root cause analysis of underlying system issues, as you develop you will also help with systems configuration, data conversion and testing where necessary.

Essential

Commercial track record in supporting software and applications, this role will certainly suit someone looking for their second role in IT and their first career move.
You will be able to work under pressure in an environment with a constant changes and operational demands.
Exceptional customer service skills

Desirable

Running or writing SQL Scripts
Experience training users
Experience of Property or Real Estate software applications
Experience of Financial Accounting applications

As an individual you will be an excellent communicator, that is customer satisfaction focussed, highly analytical with a keen eye for problem solving.  This role is office based.  his organisation continues to expand is offering this excellent opportunity for an ambitious professional to progress their career, offering a competitive salary and a structured IT career path in to a number of areas for those wanting to progress.  Your efforts and successful will certainly be felt and appreciated in this role, so please apply swiftly to avoid disappointment.

Informed Recruitment is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests’. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website

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