Job Ref: 214646140

Date: 2021-09-13 15:51:22

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2nd Line Service Desk Engineer

Milton Keynes

Contract: 3 Months (Initially) Inside IR35

Day Rate £150 Per day

2nd Line Service Desk Engineer to join the pioneers within Technical Support, this role would see you working with a rapidly-paced business looking to continue their award-winning level of services to clients across Europe.

The ideal candidate will come from a Service Desk Engineering or Field Services Background, with experience in 1st and 2nd line support.

Some of what you will be doing:

* Answer inbound calls & investigate, resolve customer tickets.

* Provide 2nd line support on any Network, Server, Desktop issues and maintain a high level of first-time fix.

* Installing Hardware and Software.

* Managing Customer SLA’s and escalating when not aligned with project timelines.

Your skills and experience will include:

* 1+ Years Experience within 1st and 2nd line Support or Field Based Engineering.

* Experience working with SLAs to meet contractual agreements.

* Strong understanding of MS Windows Server Technologies

* Experience with Routers and VPN Technologies.

* Knowledge of VMware & Veeam backup / Replication

* Previous Experience providing support across multiple sites

It would be great if you also had:

* Experience with Cisco or Sonicwall.

* Experience with Citrix Xenapp or Netscaler

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