Job Ref: 215224735

Date: 2021-11-22 16:41:28

Apply Now

We're recruiting for an exciting multinational organisation based in Milton Keynes for a 1st Line Support Analyst to help support the on-site and remote users in the UK. Our client are a huge brand within their sector, span over 40 countries and offer a fantastic career. If you're technical and love to deliver an efficient and great service then please apply!

Job Responsibilities:

* Accountable for the effective resolution of all Incidents and Service Requests impacting our IT Services which require a desk side visit, physical attendance at a location or remote support.

* Management of user accounts in Active Directory for joiners, movers and leavers.

* Installation and support of Audio Visual equipment within meeting rooms, along with the overall IT support for our IT Services and staff within meeting rooms.

* Configuration and support of fixed line, softphones & mobile phones.

* Support planned and unplanned outages by providing testing and local / on-site activities.

* Remote deployment of (standard) client software and manual deployment and installation of (non-standard) software.

* Documenting and maintaining documentation of IT services.

Experience Required:

* Previous experience of working within a desktop/second line support role with knowledge of incident resolution for mobile devices, PCs, Laptops, Printers and LAN equipment.

* Installation, configuration, support and usage of workstations (hardware and software)

* Strong knowledge of Microsoft based operating system and Core Operating Environment (COE) applications – specifically:

* Windows7, 8.1, 10

* Directory services, Active Directory and Group Policies

* Knowledge of Google GSuite – specifically:

* Mail, Calendar, Chat, Contacts, Drive, Docs, Slides and Sheets

* Knowledge of Audio Visual technologies and associated equipment

* Demonstrates the values: Integrity, Teamwork, Respect, Professionalism and effectively role model these for the team and across the organisation

* Thrives on challenges and responsibility and has high levels of energy, tenacity and enthusiasm to deliver results through the team

* Translating technical detail into normal business language – the ability to explain problems and solutions clearly to non-technical users

* Ability to work under pressure and identify and prioritise key issues in a fast changing environment.

* The ideal candidate will have excellent customer service skills and will be capable of dealing with the pressures of a demanding professional services environment

Apply Now