Job Ref: 212893027

Date: 2020-12-11 10:51:59

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Do you have a passion for technology? An investigative mind? Then look no further. No IT experience required!

This forward thinking data solutions company are utilising cutting edge technology solutions to make sense of commercial data for retailers across the UK, such as Coca Cola and Nestle. Due to an expanding customer base, they are now looking for 1st Line Support Analyst to join their Service Delivery team close to Milton Keynes.

This role will suit an individual with excellent communication skills, the ability to build and maintain first-rate internal and external relationships while delivering a consistent high standard of service.

ROLE: 1st Line Support Analyst

SALARY: £20,000-£25,000 per annum (dependant on experience)

BENEFITS: Pension scheme, 25 (plus your birthday off), team building days, semi flexible working environment, free parking

LOCATION: Cranfield, commutable from Milton Keynes, Bedford, Northampton, Leighton Buzzard, Luton, Wellingborough, St Albans

Responsibilities of the 1st Line Support Analyst:

*Proactively use an in-house monitoring system to flag any preventable occurrences from happening
*Investigate platform outages, data gaps and page errors
*Place development tickets into a backlog
*Re-process data using the internal system
*Maintain and modify the knowledge base document
*Escalate tickets to 2nd Line Support when unable to rectify errors
*Chase escalated tickets in order to keep customers updated

The successful 1st Support Analyst will be able to demonstrate the following:

*Technical curiosity
*Great customer service skills
*The ability to follow procedures

Big Red are recruiting exclusively for this position with interview dates booked for the New Year

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