1st Line IT Support Engineer

Job Details

Reporting to the Team Leader, you will be responsible for:

* Providing an excellent customer experience at all times.

* Responding efficiently to support requests over a variety of channels.

* Accurately classifying and logging tickets using our ticketing system.

* Conducting workshop tasks as assigned by your team leader or manager.

* Conducting onsite work as and when required (such as onsite support, project support/assistance, system deployment etc.).

* Accurately keeping tickets up to date and informative.

* Taking delivery of equipment and assigning to the correct tickets.

* Maintaining the cleanliness of the workshop.

* Dealing with 1st line assigned tickets, providing assistance to a varied customer base.

* Escalating as and when required following internal procedures.

* Liaising with partners and third parties to resolve customer issues.

We are looking for people who:

* Are passionate about technology.

* Really enjoy helping others and providing superb customer service.

* Are confident, clear communicators.

* Are open, honest and reliable.

* Can work calmly in a busy, fast-paced environment.

* Are superb team members with a positive 'can do' attitude.

* Would like to progress and develop their IT career further.

* Ideally have a relevant IT qualification

Previous Experience

Ideally you would need to have 2 years minimum experience in a similar 1st Line IT Support Role

The Location
The vast majority of your time will be spent working from our office in Bletchley, Milton Keynes

Salary is negotiable and dependent on experience

Other Information

* 40 hours of work a week

* 8:30am to 5:30pm (1 Hour lunch)

* 20 days annual leave

* Training and development opportunities will be given/offered

* Full UK Driving Licence Required

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