Job Ref: 212981088

Date: 2021-01-07 14:04:56

Apply Now

Are you a passionate, motivated and enthusiastic Application Support Analyst, looking for a new role that really makes a real difference to the lives of people? If so, this is the position for you!
This is a fantastic opportunity to join a leading software company to provide functional support on their leading healthcare applications. You will get to provide 1st and 2nd level support both over the phone and on email, following ITIL processes, assigning calls to the correct people and talking to customers on a direct basis to keep them updated as to the status of issues. You will be working to SLAs to ensure customers' needs are met at all times, so you will need to have excellent communication skills, be used to working to tight timescales, with excellent attention to detail and a real focus on good customer service.
Requirements:
* Hands on experience with application support ideal but not essential
* Confidence to liaise with clients in professional manner
* Excellent telephone manner
* SQL Databases experience (desireable)
* Knowledge of ITIL (desireable)
This is a superb career step for you, you will be working for a highly successful, forward thinking company with great scope for further progress and training, an excellent range of benefits and a really friendly supportive team environment. Don’t miss out, apply to Georgia today

Apply Now