Job Ref: 214429777

Date: 2021-08-13 11:19:56

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A new varied role, providing professional and efficient administration support to the Service Operations Management Team, working closely with the planning teams and field based engineers, to ensure coffee machines are maintained within agreed customer service level agreements.

The Role

* To be the main point of administration support for the Service Operations Management Team, responding to ad-hoc queries/updates in a professional and timely manner

* Respond to all internal and external enquiries, taking accurate messages and using own initiative to resolve requests, escalating important information or updates

* Diary management including arranging appointments, booking meeting rooms and conference facilities

* Organising travel and accommodation for staff

* Creating meeting agendas and taking minutes

* Answering telephone and email queries from internal and external customers, where required

* General administration including data entry and documentation

* Providing departmental administration support for the wider service Operations team, for holiday and project cover

* Ad hoc reporting for Operations team

* Cover planning team, scheduling jobs, when required

The Person

* Strong customer service administrative support experience

* Excellent telephone manner with previous experience in operations administration

* Good attention to detail and strong data entry skills

* Ability to work under pressure and prioritise workload to meet deadlines

* Ability to maintain a high level of confidentiality at all times

* Self-motivated with a flexible approach to work

* Competent user of MS Office and in-house computer-based systems

UCC Coffee is committed to creating a diverse workforce and is an equal opportunities employer – for more opportunities like this one, visit our website

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