Job Ref: 213212269

Date: 2021-02-18 19:00:30

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A superb new role has been created to work as an Events Assistant, working within a 6 month long live project in Milton Keynes.  You will have a passion for the automotive industry (ideally within the luxury sector), the desire to manage and supersede client expectations and 1st class customer and client liaison skills.

Working hours are 8am-6pm Weds-Sunday each week, plus Bank Holidays (time in lieu will be given),  although some flexibility will be required, as is the nature with any events role.

The Events Assistant role will be to welcome customers in a professional, warm and courteous manner into the experiential centre and complete the registration process prior to their personalised and pre-booked experience.

They will ensure the delivery of an on-brand luxury customer experience in an efficient and Covid secure manner.

The successful candidate must be able to demonstrate the below experience:

Manage the registration process for all customers arriving onsite for their test drive.
Preparation and ongoing management of customer data, ensuring 100% accuracy.
Demonstrate the ability to manage multiple tasks, customers and issues in a calm and composed manner.
To follow a granular project planner detailing all daily/weekly milestones and ensuring the tasks are delivered in a timely and efficient manner.
Ensure all aspects of your role are adhered to enable the project to be delivered seamlessly.
Attend and contribute (where necessary) to briefings with all relevant staff (and sometimes clients), ensuring sessions are productive and all parties are clear on actions at the start of each day.
Confidently converse with customers in the case of any complaints and escalate as necessary.
Must have an interest in the brand (job and brand specific training will be provided).
Adhere to all Health & Safety and Crisis Management documentation to ensure proactive and thorough disaster recovery is in place at all times.
Contribute to post-event debriefs (both internal and client) employing a critical eye and ensuring continuous improvement in all areas and sharing best practice across all involved.
Support on regular stock takes of all consumables ensuring stock levels are maintained.
Mentor and develop more junior members of the team as and when required.
Be able to identify any issues or operational opportunities and highlight to the Operations Director or Account Director.
Key qualities:

At least two years’ experience in the Events Industry or in a Customer Service role.
Proven record in Customer Service.
Good IT skills, including knowledge of Microsoft Office to intermediate level, advanced Excel is preferable.
A passion for the live events industry.
A confident, persuasive and sensitive communicator, able to work productively with your team and peers.
Well presented and demonstrate excellent cleanliness to Covid standards
An overarching client service ethic.
Positive and highly organised.
Proactive, can do attitude with great attention to detail.
This role commands a highly competitive salary and the chance to join an excellent, motivated and proactive team, collaborating with a prestigious, exciting client

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