Job Ref: 214020940

Date: 2021-06-21 10:36:06

Apply Now

Role: Conference & Events Coordinator
Hours: 40 hours over 5 days p/w. 30 minutes unpaid break.
Location: Based MK17
Salary: £19-22k (Competitive depending on experience)

Looking for a new challenge? Want to be part of something special? Horwood House needs you! We are looking for conscientious individuals, with a can-do attitude and a desire to exceed expectations whilst delivering a top-quality service.

Nestled in the heart of Buckinghamshire countryside and combining heritage, comfort, and friendly service to create an unforgettable experience. The hotel is currently undergoing an extensive refurbishment after being acquired by ZIZ Hospitality back in 2019. With 165 bedrooms, the introduction of two new dining concepts, Harry's Bar & Kitchen and 1911, and a brand-new spa facility, now is a great time to join the team and come on the journey with us.

Our vision is to establish Horwood House as one of the UK's leading independent county house hotel destination. Your role would be to operate consistent standards for the operational issues and administration of all hotel reservations to ensure potential is maximised & monthly budget achieved.

Skills and duties:

Good time management and organisation skills – gather event and venue info on time, stay on top of all bookings, ensure deposits and full payments are received in time

Friendly and professional communication skills – positive interactions with guests and clients both in person and via email ensuring prompt responses and efficient handling of complaints,

Relationship building skills – building rapport with clients and follow ups to develop portfolio for future opportunities.

Exceptional service skills – Maintain high level of customer care.

Attention to detail – accuracy of all reservations on computer and in conference diary, correct diary management, preparing accurate weekly function sheets.

Knowledgeable – good awareness at all times of room availability, venue facilities, security and emergency procedures and personnel, health and safety procedures, other departments roles within venue

Team player – advise departments of additional/amended info, control department rotas, work as part of larger team in maintaining standards of the centre and providing reasonable assistance you may be requested to give in other areas of the venue.

Business acumen – ability to have negotiation accountability, maximise occupancy and rates, monitor and be constantly aware of competitors operations.

Profile Resourcing is acting as an Employment Agency in relation to this vacancy

Apply Now