Job Ref: 215675576

Date: 2022-01-27 20:20:40

Apply Now

Lace Hill Manor is operated by Maria Mallaband and is the second addition of the exciting role out of state-of-the-art care homes. A 62-bed private care home designed for residential, nursing and dementia care currently under construction in Needlepin Way, Buckingham, and is set to open in Spring 2022. Everything at Lace Hill Manor will be led by the people that live and work in the home – they will be involved in every decision.

The team at Lace Hill Manor pride ourselves on doing things differently and we are looking for superstars who will go above and beyond; people who embrace change and want to be part of something fresh, exciting, and fun. If you would love to become part of our team then we would love to hear from you. 

The Concierge with have overall responsibility in the effective delivery of all aspects of the front of house experience (including the Bar & Bistro areas) whilst promoting, delivering, and maintaining the very highest of standards within own role and those within the front of house team to ensure a memorable 5-star experience to all.

Duties will include

To contribute to the achievement of the overall standards in respect of front of house services and guidance to the front of house team in their presentation and interaction with guests.

To act as the liaison within the home with regards to activities such as reservations, transportation, appointments & events

To always ensure appropriate staff coverage by taking full responsibility for the implementation and updating of the front of house rota, including the management, approval and covering of annual leave and absence monitoring within the team. This will include completing supervisions and appraisals.

Work alongside the Home Manager to recruit members of the front of house team, then taking full responsibility to induct, train, supervise and encourage the members of the team. Continually overseeing the development of all staff within the team.

To be responsible for managing & overseeing the front of house service, including the Bistro & Bar area, and ensuring everyone who lives in, and visits Lace Hill Manor has the best possible experience

To liaise with the management team regarding people moving into the home. The Concierge will take full responsibility in ensuring that the ‘move in’ experience is organised, professional, personal and rememberable for all the right reasons

To work alongside the house keeping team to ensure the environment is always kept exceptionally clean

Our Benefits;

In return for all of this you will receive a competitive salary package plus:

Training support and development opportunities

5.6 weeks annual leave

Fully funded training

Nurse and carer referral scheme

Rewards for 5, 10, 15, 20 and 25 years of service

Annual staff recognition through MMCG Care Awards

Simply Health cover after one year of service, inc. cashback on medical and dental expenses

Perkbox – a range of discounts and free monthly offers for a variety of high street shops and restaurants

Car through salary sacrifice

Cycle to Work scheme

NEST pension plan

*Apprenticeship opportunities available

“Maria Mallaband Care Group’s main priority is the welfare and wellbeing of its residents and staff. We have therefore adopted a Group wide policy across all our Homes requiring all new staff to confirm they are willing to receive a [Covid-19] vaccine. Prior to commencing employment, the successful applicant will be required to confirm in writing that they are happy to consent to receiving a Covid Vaccine when available, in accordance with the Government’s UK wide vaccination programme and that they are not aware of any reason why they would should not consent. We are happy to answer any queries any applicant might have about this policy

Apply Now