Job Ref: 214572228

Date: 2021-09-03 10:29:30

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Area Manager

Salary: £32,000

Benefits: Company vehicle, phone & laptop

Hours: Full Time, 40 hours per week. Must have a flexible approach.

Location: Covering Sites in Milton Keynes / Northamptonshire / Bedfordshire

Due to continued business growth, we have an exciting new opportunity for an Area Manager to join our management team.

As an Area Manager, you will oversee the day-to-day service delivery and smooth management of services provided by Tatry Group within your designated area. You will primarily manage contract cleaning services, but this will also include some security guard contracts.

You will be managing the team with full responsibility for the success and safe running of the contracts providing direction, guidance, training and support to your team to provide an excellent service for Tatry Group’s customers across multi-site locations.

Duties include managing standards, rotas, staffing levels, ordering equipment and supplies, recruitment, overseeing budgets, H.R. issues, H&S, and building relationships to ensure the service runs smoothly.

You will be responsible for planning, owning and executing the operational service delivery within the contracts you oversee.

Core Responsibilities

* Retain customers by ensuring a high level of customer satisfaction with reliable service delivery through a motivated, trained workforce.

* Building relationships and delight customers with every interaction with customers through regular communication and attending onsite meetings

* To act as Line Manager to and regularly visit all site employees, incorporating recruitment, training, personal development, and applying HR / disciplinary process.

* Ensure operational cover by planning and organising staffing requirements, including arranging cover for sickness and holidays and arbitrate the time and attendance system.

* Build a strong network of local cover staff to fill any roles which become vacant, either short or long term

* The role is hands-on as well as one of a managerial nature. Therefore, you are required to cover at short notice where cover cannot be found.

* Organise and oversee subcontractors and third-party activities associated with our service

* Conducting random and pre-planned audits

* Liaise with the Operations Manager regularly to update them on all matters relating to contracts within your geographical area.

* Monitor stock levels and order supplies and equipment for sites. Deliver cleaning materials where require whilst ensuring all site equipment is functional and as needed at each site.

* Ensuring Health & Safety procedures and legislation is adhered to

* Take part in the out of hours duty manager rotation that includes evenings, mornings and weekends.

* Log, respond to and solve problems that customers are experiencing as quickly and as efficiently as possible. Escalate issues when necessary to prevent losing a customer.

The Ideal Candidate

As the company’s face to most customers, you will get the opportunity to build a strong customer experience and lasting relationship with our customers. We are looking for an organised and flexible leader with excellent communication skills to join our management team.

The roles involve out of normal hours working; therefore, flexibility regarding working hours is essential to provide effective management.

Essential

* Planning and organisational skills

* Time management and administrative skills

* Takes responsibility to provide consistent and professional service at all times by problem-solving with minimum supervision

* Positive attitude to challenges with the ability to remain calm under pressure in a highly pressurised environment.

* Interpersonal and people management skills with the ability to support, motivate, develop, and lead a team through regular coaching, one-to-ones, and celebrating your team’s successes

* Full and clean UK driving licence and be able to travel to sites

* You must be flexible to work mornings, days, nights and weekends (this is not a 9-5 role).

* Proactive self-starter with self-management skills

* Good IT skills and understanding of apps/technology

* Willingness to roll up sleeves and succeed in an unstructured environment

Desirable

* Leadership, management and coaching skills

* Operational experience within contract cleaning or security guarding would be a distinct advantage.

* Hold a current SIA security licence (Door Supervisor or Guarding)

If you feel you have the energy, drive, enthusiasm to succeed and genuinely care about people and delivering excellent service; this could be the right role for you.

We’re looking for someone that wants to grow, progress and shape this role as we move forward with ambitious plans for the business.

Benefits

– Work alongside Great People

– Fast-growing business with ambitious plans

– Uniform

– 25 days annual leave (plus bank holidays)

– Flexible Work Hours

– Free Parking

– Excellent career progression prospects

– Access to exclusive employee discounts at over 30,000 brands

– Pension Scheme

– A true meritocracy where you have the autonomy to manage your workload

About Tatry Group
Established in early 2017 by a husband and wife team, Tatry Group has grown quickly and has ambitious plans for the future.

We are an ambitious, modern and ethical business where people genuinely are at the forefront of our strategy. We strongly believe that if we look after our people, they will look after our customers.

We are proud of our reputation for never having had a customer leave us, and it's this quality and level of service we want to ensure continues.

​Tatry Group was born with a simple purpose:

Positively impact customers, employees, society and the environment.

*Strictly no agencies, please

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