Job Ref: 215561355

Date: 2022-01-13 16:49:10

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We have an exciting opportunity with a global leader in sensor, software and autonomous solutions across heavy civils, building construction and land surveying industries. 

ROLE & PURPOSE OF THE POSITION:

Technical expert providing support over the Phone, E-mail, Live Chat to customers and internal stakeholders including Total Stations, Digital Levels, SmartNet, HDS, GIS products, GNSS, Utility Survey, mobile mapping, UAV, Machine Control , BIM and related software queries

Customer training including hardware or software

Carry out testing of existing customer equipment, including troubleshooting hardware and software for faults and data quality control

DUTIES & RESPONSIBILITIES:

To provide technical support and training 

Proactively manage new customer queries and outstanding support tickets within the required timeframe to maximise productivity and quality

Ensure that all queries are logged and updated in real-time

Ability to adopt a professional customer facing attitude, providing concise, detailed solutions to problems

Actively work to ensure positive feedback and customer satisfaction in the level of support received by all customers

Report to Technical Support Team Leader any major customer issues and any incidents that may escalate to complaints

Enjoy a challenging and diverse team working environment, ability to learn by provided training courses and adapting to change

EDUCATION / QUALIFICATIONS / EXPERIENCE:

Higher Education Qualifications – Survey/Civil Engineering with 1 to 2 years site experience or associated qualifications and or experienced based industry qualification

Proven experience in GNSS systems and software, total stations equipment and the use and application of such technology within the construction industry

A working knowledge of Survey/Construction instruments (GNSS, TPS, Laser, Leica preferable, but not essential)

Awareness or working knowledge of design and data processing software (Infinity,LGO, Liscad, n4ce ,LSS, Cyclone AutoCad, etc)

Experience of working within the UK construction industry (Civils, Road, Infrastructure)

Excellent communication skills, both verbally and written

Ability to understand technical or mechanical issues related to Surveying and Engineering

A strong aptitude to technology and associated software developments

An understanding of UK construction terminology and practices

Entrepreneurial drive and strong work ethic

Strong sense of urgency, responsibility and accountability

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