Job Ref: 213931220

Date: 2021-06-09 09:03:15

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Our client is seeking an experienced Service Call Planner to join their team!

Based in Milton Keynes, you’ll be working within a team of Call Planners, supporting the allocation of work for circa 90 field-based Service & Installation Technicians.

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Main Accountabilities:

•Allocating for reactive and installation technicians to achieve SLA of 80%

•Planning installations within 3 day SLA of 95%

•Liaising with Regional Operations Managers (ROMs) to achieve FTF (First Time Fix) of 90%

•Ensuring calls requiring further work are checked and updated in a timely manner

•Planning with Techs/Spares/ROM’s for return visits within 48 hours to an SLA of 90%

•Liaising with internal colleagues within the other service support teams

•Providing internal/customer updates with accurate ETAs

•Management of aged calls

•Processing/planning technician holiday

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Essential skills, knowledge, and experience:

•Ideally, at least 2 years’ experience in a planning and/or scheduling focused role

•Excellent written and oral communications skills

•Excellent geographical knowledge of the UK

•Self-manage with impeccable organisational skills

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Desirable skills, knowledge, and experience:

•Working knowledge of SAP

•Experience of the catering industry

•A B2B and/or SME background would prove a distinct advantage

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Aptitude & Attitude:

•Methodical and organised

•Able to manage time and work under pressure to tight deadlines

•Able to manage the demands of numerous tasks

•Team player

•Excellent telephone manner, able to remain calm under pressure

•Self-motivated

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Hours:

•37.5 house per week

•Shifts varying between 08:00 – 18:00 + Weekend cover as required (on a rota)

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Benefits include:

•Competitive Salary

•Contributory Pension

•Life assurance

•24 days annual leave plus bank holidays

•Employee Assistance Programme

•Staff Perks & Savings Scheme

•Free Parking

•Free Tea and Coffee

•Dress Down Days

•Staff Events

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