Job Ref: 215744277

Date: 2022-02-04 18:26:23

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Techniche Global are supporting a leading engineering technology company based in Milton Keynes to appoint an Regional Account Manager. This is a hybrid role with option to work from home.
The Regional Account Manager will lead a team of Customer Success Managers to ensure customers achieve their business outcome through the companies subscription and services contracts. Responsible for ensuring effective technology and services adoption that leads to high renewal rates and expansion of annuity based contracts and subscriptions.
Key Responsibilities:
* Leads a team of Customer Success Managers responsible for Adoption, Expansion and Renewal of contracts and subscriptions.
* Implements Regional Strategy for Customer Success Organization into area of responsibility to ensure customers achieve their business outcomes within area of responsibility
* Responsible for the management of all contracts & SW subscriptions within area of responsibility
* Responsible for driving managed service contracts (including renewals and upsells)
* Responsible for understanding customer data and insights and ensuring that they are translated to value delivered to customer and properly communicated (to customer) on a periodic basis.
* Own and manage renewal forecast across their region
* Provide feedback to the portfolio team to ensure customer feedback is built into service offerings.
* Co-manage channel relationships as they pertain to customer success within area of responsibility
* Communicates with services delivery teams to help ensure an optimal customer experience
Requirements:
* Experience with understanding customer buying behaviors & processes
* Have intimate knowledge on how services are organized and delivered – Collaborate with them on behalf of customers.
* Experience in the Industrial Automation arena
* Ability to motivate others to make customers successful
* Deep knowledge on sales process and cycle – ability to collaborate and build trust with sales.
* Strong negotiation skills
* Excellent presentation and communication skills (written and verbal) to various levels of the organization
* Comprehending the needs and requirements of customers in order to bring strategic value to them. Promoting customer needs as the key driver for business goals and initiatives.
* Self-starter with strong leadership skills
* Experience meeting demanding deadlines and changing priorities

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