Job Ref: 213404140

Date: 2021-03-22 10:34:45

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This role could include travel within UK and Europe.

The post holder is responsible for providing technical service and support for all portable hardware

products, Service, Calibration, Repair and Installation.

Delivering all Service work on cost, on time and to required quality while maintaining company core

Values.

Qualifications and experience:

Relevant electro mechanical /Electronic qualification or equivalent industrial experience.

Primary accountabilities:

* Perform routine servicing, calibrations, repairs and installations to the manufacture’s specifications.

* Undertake onsite service and calibration working within customers and company Health and safety guide lines.

* Carry out fault diagnosis to module or component level and provide a written report with faults and list of part need for repair.

* Maintaining updating Trackweb and instrument records on server for every job

* Support Technical reviews of new quotations as requested by Technical service manager. Portable

Duties & responsibilities:

* Communication with customers throughout activity to ensure they are made aware of timing preparations and progress and completion hand over of service activities.

* Ensuring that all Service Activity exceeds customer’s expectations.

* Conduct rigorous fault-finding processes.

* Repair inoperative System as quickly as possible, ensuring optimum levels of repair quality, on customer site.

* Resolving technical problems with customers instruments when on customer site which require the job holder to demonstrate diplomacy and customer focus.

* Liaising with factory engineers for technical information and / or support.

* Continually develops and improves technical competence by attending factory training courses as required by the company, sharing knowledge gained with fellow engineers.

* Maintenance of core skills and development of new product knowledge, ensuring this is transferred into the workplace.

* Applies breadth of experience, understanding of theory, method or models and best practice to resolve operational problems.

* Timely reporting of activity, timesheets and expenses in line with company guidance and hand book

Person specification:

* The successful candidate will demonstrate tenacity to get the job done and take personal ownership to remove barriers to achieving timely reporting.

* Help, support, coach and mentor apprentices and junior engineers

* Be customer orientated & have excellent written and verbal communication skills

* Must be a creative & critical thinker and ability to problem solve.

Please be aware this advert will remain open until the role has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Quality Personnel acting as an Employment Agency & Business

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