Job Ref: 215329523

Date: 2021-12-06 20:16:05

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Who are we?
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km’s of pipes, to keep taps flowing and toilets flushing. We are an essential service and have operated throughout the Covid19 pandemic.

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.

What you will be doing
We a currently recruiting for a Network Service Technicians. This is an exciting and varied customer-facing role where day to day you will be resolving customer issues and carrying out network activities with minimal disruption to customer supply.
You will be meeting different people every day, carrying out a variety of tasks, and working on different projects ensuring that the best service is given to our customers.

Day to day responsibilities include:

Taking personal ownership of customer queries and responding to and resolving issues at their homes or places of work
Working with contractors to do planned and unplanned tasks
Investigating clean water networks to resolve poor performance including high or low pressure, leakage, metering queries, and loss of supply
Helping control burst mains ensuring isolation to facilitate planned work, emergency repairs, and maintenanceOur customers are at the heart of everything we do, so previous customer service experience within a constantly changing environment is essential. Other skills that would be good for the role include:

A positive attitude
Self-motivated
Good at completing tasks to the best of your ability
Working independently
Good time management
Solutions focussed attitude
Basic knowledge of domestic plumbing or water mains and leakage would be advantageous but not essential
You will receive a comprehensive training plan, so no experience is needed, just the desire to learn and excellent customer service skills
As the role involves driving daily, the ideal will candidate will hold a full UK driving licence and be happy to drive between jobsWhat’s in it for you:
Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with length of service and a wider benefits scheme.  
We’re proud of the positive ways of working we have adopted during the pandemic. We want to create a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles, we are moving to a hybrid approach where we will provide options around working from our offices, our operational sites, and home dependent on role/team/individual. This will be discussed during the assessment process.

Thames Water is a unique, rewarding, and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements, and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion, and Disability Confident Leader and we are a Times Top 50 Employer for Women.

Click here to find out more about working at Thames Water

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