Job Ref: 212544113

Date: 2020-11-09 10:04:56

Apply Now

Everyday people are working to make us safe – behind those people is Ultra!

As an In Service Support Engineer, you will be a key member of the technical team, responsible for providing advice and expertise on the resolution of technical issues to our customers. You will enact procedures that ensure our equipment remains safe and suitable for continued service through its planned lifetime, working closely alongside both our design and field services teams.

No two days at Ultra are the same, and you will have the opportunity to develop your knowledge of signature measurement and ranging technologies and techniques during a time of unprecedented growth, driven by the proliferation of underwater threats around the world.

Working Pattern and Flexible Arrangements

This role is being offered on a part-time (20-25 hours per week, negotiable) and flexible basis. A range of working patterns can be accommodated, including late start/early finish (e.g. to accommodate school runs) or a compressed working week. Home working options are also available, although an initial period in the office to become familiar with the equipment and establish a relationship with the team will be required.

This role would be ideally suited to engineers seeking to return to the field after a career break, or those seeking an improved work-life balance by reducing to part time.

Key Responsibilities as an In Service Support Engineer

Working as a key member of our engineering office for our portfolio of signature measurement and ranging products, you will be responsible for:

* Investigation of technical issues, including customer fault reports and technical queries, conducting root cause analysis and recommending design changes to resolve systematic faults.

* Monitoring in-service equipment spares and managing provisioning and supply support to our MOD customer.

* Working closely with the design team to develop solutions that are technically and commercially acceptable and supportable throughout the equipment design life.

* Supporting obsolescence monitoring and identifying replacement equipment where required.

* Writing technical reports and test procedures.

* Providing technical advice via e-mail and telephone contact with the end users.

* Remotely supporting on-platform investigations of faults.

* Seeking opportunities to improve the in-service delivery performance of our products.

Skills, Qualification and Experience as an In Service Support Engineer

A reliable and trustworthy individual, with a logical approach, you will have:

* Experience of working with complex electronic systems including fault investigation and root cause analysis.

* Demonstrated the ability to develop systematic test procedures.

* Shown the ability to work under tight time constraints, in challenging contexts.

* Previously worked directly with end users and customers in an engineering support or design role.

Personal Attributes as an In Service Support Engineer

A detail-oriented problem solver, with a passion for supporting the customer, you will:

* Thrive under pressure and be committed to supporting the end users’ capability

* Be able to gather data to establish the facts and draw valid conclusions

* Take personal responsibility for the quality and timeliness of your work

* Cooperate well with others to achieve outstanding outcomes

* Have a full driving license. This role is office-based with occasional travel to customer site

Ultra Electronics Command & Sonar Systems (CSS) has an exciting opportunity for an engineer seeking a new challenge. You will be responsible for supporting CSS’s signature measurement and ranging products in service, ensuring our customers are able to achieve mission success 24/7/365, anywhere in the world.

Benefits

Every employee is critical to our success and as such we offer a range of flexible employee benefits along with career development opportunities.

The office has free parking, onsite restaurant and local transport links. In addition you will receive:

* Flexible working within core working hours

* 25 days’ holiday with the option to buy/sell 5 days plus bank holidays.

* 4 times your annual salary in life assurance

* Flexible benefits package (benefits such as, new car scheme, retail vouchers, gym discounts, employee share scheme, health screening and more!)

* Pension Scheme

Empowering you to reach your full potential

We trust and empower each other, we love to celebrate success and we win as a team. Together, we embrace change and we’re never satisfied until we’ve done what we said we’d do

Security clearance

Applicants will be required to meet SC Level Security Clearance

How to Apply

If you believe you have the skills and experience required to join our team then please click apply and upload your CV now.

Here at Ultra we are an equal opportunity employer and value diversity and inclusivity. Underpinned by our values, behaviours and policies, we want you to feel empowered to be the best version of yourself. We also believe that people from different backgrounds and cultures will increase our diversity of thinking, ensuring we continue to successfully deliver to our customers.

We therefore do not discriminate on the basis of; age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. We also support requests for flexible working arrangements wherever possible

Apply Now