Job Ref: 215091670

Date: 2021-11-05 15:31:24

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Element has an opportunity for a Head of Operations for our BM Trada business at High Wycombe. In this role you will be reporting to the General Manager and perform a variety of leadership responsibilities within the assigned location to ensure timely and accurate test results are delivered.

RESPONSIBILITIES

* To be instrumental in the achievement of efficiency targets within the UK client base

* Development and delivery of performance reports and presentation of such

* To liaise with the Head of Auditor Resources, to ensure that sufficient auditors are available to deliver the UK audit schedule

* Operating in a balanced manner focused on the what and the how, at all times through continuous performance improvements

* Working with all staff to build high performing teams where all staff play a vital role and live the company values

* Run weekly and monthly SQDC conference calls

* Provide performance reports to the GM and EVP as and when required

* To work with the Audit Resources and Technical & Approvals teams in the delivery of client audit programmes and deliver operational efficiencies

SKILLS

As a Head of Operations will need to have:

* Education at degree level

* Excellent computer skills – Microsoft Office suite and some knowledge of customer databases

* Track record managing and developing teams ensuring they have the correct skills and training to undertake their roles.

* Demonstrable experience in an operational role

* Experience of the certification industry and its operations (desirable)

* Knowledge of ISO and supply chain standards (desirable)

To be successful an individual should be able to demonstrate:

* Excellent customer service attitude and skills

* Project management abilities, excellent organisation, time management and finishing skills

* Prompt, accurate and reliable approach

* Diplomatic, yet firm when necessary

* Ability to work to tight deadlines and under pressure

* Excellent interpersonal skills

* Self-starter with good organisation skills

* Strong communication skills, both written and oral

* Confidence dealing with stakeholders at all levels

PLEASE NOTE THAT WHEN APPLYING, YOU WILL BE DIRECTED TO OUR WEBSITE TO COMPLETE THE APPLICATION PROCESS

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