Job Ref: 213803790

Date: 2021-05-21 09:34:02

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Field / Workshop Technician
Location: This is predominantly a regional role covering Oxfordshire, Buckinghamshire, Bedfordshire and Northamptonshire. However you will be expected to visit our workshop in Northampton (NN4).
Salary: Competitive, DOE.
Contract: Full time, permanent.
We create moments of delight together in the heart of the home, sustainably enhancing the quality of peoples lives. Now and for future generations.
Here at Fisher & Paykel we're passionate about our customers and we care about the details. It's this passion that inspires us to delight our customers at every point of their journey with us, that we hope will last a life time.
Our people help us deliver on our promises and live out our values every day. Being part of the Fisher & Paykel team, means caring deeply for our customers and each other, to continuously better ourselves and our business.
The role
As a Field & Workshop Technician, you will be passionate about our brand and be excited by the opportunity to deliver a premium luxury after-care experience to our customers.
Our internal network of Field Service Technicians has grown year on year, across the UK. We pride ourselves on delivering an industry-leading first-time-fix in our customers' homes, when they experience challenges with our products.
To be able to provide high levels of technical service we rely on a dedicated team of Field Based Technicians across the UK. This role will also provide critical repair and refurbishment product support in our brand-new workshop based at our new, modern and eco UK HQ in Northampton.
You will be responsible for:
Field Service
• Working efficiently and professionally to complete daily customer appointments
• Professionally evaluating products to determine the most appropriate course of repair
• Repair and fully test the operation of the product ensuring a quality repair
• Electronically complete all tasks and administration duties relating to service work in real time, ensure accuracy and detailed on receipting of parts, closing jobs and Sales Force Lightning process
• Maintain excellent standard of housekeeping with receipting, consuming and retuning spare parts with accuracy
• Maintain and manage stock of spare parts inventory to ensure the business proactively delivers a "first-time fix"
Workshop:
• Grade all returned appliances to the warehouse in a timely manner
• Working with UK Service Manager to support and coordinate reworks
• Carry out full functional and Electrical tests on reworked appliances
• Provide Technical advice and support for Tech Assist role
Benefits: 20 days holiday per annum +1 every year up to 25 days, private medical and dental, pension, life cover, staff discount + more
What about you?
• To be successful in this role you need to have a genuine interest and passion for domestic appliances, with proven experience to match.
• You will need to have an optimistic attitude, high standards and relish the challenge to convert product issues into a positive customer-centred experience.
• Demonstrate strong attention to detail, you will be a methodical "fixer of things", with a desire to fix things right first time.
• You will be flexible to the changeable nature of the role each day, adaptable and keep a calm and focussed outlook during peak periods.
• Gas Safe would be a distinct advantage but not essential. Good understanding of Health & Safety practices, safe manual handling and physically fit to handle domestic appliances (bending, lifting, rotating etc) and driving for throughout the day time.
This role is for a real technical professional, connecting with colleagues who are remote and being the face of our brand in customers' homes.
If you feel excited by this opportunity; we would like to hear from you. Apply now

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