Job Ref: 213967556

Date: 2021-06-14 10:44:27

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Field Service Engineer

Company Information:

Our client is a privately owned and owner managed profit-making organisation and one of the most progressive Off-Highway equipment dealerships in the country for the Sales and Customer Support of Construction, Industrial and Recycling & Waste Machinery products.

Job Role

Carry out Machine Plant Diagnostics, Servicing and Repairs to brand Construction, Agricultural, Industrial, Heavy Line and Recycling Equipment to the highest standard within the Dealership territory to new and existing Customers.

This is a Customer facing role which requires you to build strong Customer relationships within the Service sector of business. You will need to promote and present a professional image and offer service solutions to our customers and frequently liaise with the Manufacturer.

Duties:

Build strong and positive relationships with the customer

Build and document knowledge about the customer company and its technical operations

Feedback any important customer information to the company

To promote the organisation and the Brand to new and existing customers

To promote aftermarket products and services to the customer

To react to any customer needs quickly, effectively and efficiently

To carry out repairs to the highest standard to provide a "First Time Fix" to the customer

Possess excellent laptop computer technical diagnostics skills

Excellent operation of the PDA unit to input job information and write-up data

Continually look to develop yourself through Brand Specific Training Courses and other Medias available

Provide World Class Customer Service

Carry out all work practices in line with company health and safety policy

Meet and exceed customer expectations whilst maintaining profitability

Contribute to overall success of through teamwork and good communication within the company.

Additional information:

40 hours working week, 08.00 – 16.30 hours, half an hour unpaid lunch break.

Overtime; First 4 hours at time and a half rate, over and above first 4 hours double time rate.

Benefits:

Attractive rates of pay and overtime rates.

Pension scheme; Auto enrolment and company.

22 days paid holiday + bank holidays + 1 day for every 5 years completed service.

Contributory medical insurance scheme.

Death in service company life assurance.

Childcare voucher scheme.

Free car parking facilities.

Occupational health.

Learning and development programmes.

Career progression

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