Job Ref: 215696838

Date: 2022-01-31 20:57:06

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Who are we?
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km’s of pipes, to keep taps flowing and toilets flushing. We are an essential service and have operated throughout the Covid19 pandemic.

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.

What you will be doing
You will be leading and developing a team of technicians and/or contractors to deliver excellent customer service and operational performance across a defined geographical area. Travelling will be required to, Aylesbury, Wycombe and Slough.
Lead, Coach, and Developing People to fulfil the business needs
Develop and implement continuous improvements to optimise operational performance and customer service.
Fully own and resolve customer complaints relating to the relevant geographical area. Build relationships with key account customers.
Lead and develop the team members by setting measurable goals and promoting a culture of engagement and motivation
Control team unit costs to outperform budget whilst ensuring all service levels agreements are fulfilled.
Take responsibility for safe working practices which comply with company procedures including BOP Health and Safety legislation and street works legislation, and all other related issues.We’re looking for you to:

Have previous experience in leading a high-performing operational team and have excellent people and performance management skills
Demonstrate a good business/stakeholder awareness, together with an innovative and creative approach to problem-solving
Have excellent communication and interpersonal skills, to clearly interact with your field-based colleagues and key stakeholders
Possess strong IT literacy skills as all work is managed through SAP system, user training for this and other standard software systems will be provided
Have a full valid UK driving license as traveling to other sites and field will be required
There is a Standby rota in this role What’s in it for you?
Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with the length of service, and a wider benefits scheme.  Thames Water is a unique, rewarding, and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements, and unparalleled benefits.

We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion, and Disability Confident Leader and we are a Times Top 50 Employer for Women.
You can find out more in our working for us section of our website

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