Job Ref: 215744259

Date: 2022-02-04 18:20:30

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Techniche Global are supporting a leading engineering technology company based in Milton Keynes to appoint an Account Manager. This is a hybrid role with option to work from home.
Working with existing customers, you will support them on contract renewal:
* Management and Annual Recurring Revenue (ARR) target associated to all contracts and software subscriptions within portfolio of site-based accounts
* Uses data and workflow information from Customer Success Platform to execute Onboarding, Adoption, Expansion, and Renewal motions relevant to each account in portfolio
* Translates available customer data contained within Customer Success Platform and other sources into value delivered to customer by engaging Services contracts and software subscriptions
* Consistently achieves contract retention goal
* Responsible for understanding customer data and insights to recommend changes or additions to existing contract and subscription scope that can improve the outcomes a customer can obtain. Use such recommends to initiate an Expand Motion in conjunction with Sales
* Foster a cohesive team environment with Sales, Delivery and Distributor team members on behalf of customer. Collaborate with team members to ensure an optimal customer experience
* Provide feedback to the portfolio team to ensure customer feedback is built into service offerings
* Takes ownership in overall development including technical, commercial and personal
Skills, Knowledge, Experience and Education
* University Degree
* 6-8 years working with customers in a commercial and/or technical capacity
* Knowledge on how services are organized and delivered
* Commercial acumen
* Independent knowledge in one or more industry/application
* Financial acumen
* Leads negotiation conversations with executives

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