Job Ref: 212862960

Date: 2020-12-04 16:30:22

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Role: 3rd Line Helpdesk 

Contract: Permanent

Salary: Circa £30,000pa 

Location: (Insert office location)

In the role of 3rd Line Helpdesk you will be responsible for;

Processing of helpdesk calls in timely fashion

Changing the daily back up tapes

Building desktop & laptops using SCCM

Actively monitoring AV systems, ensuring management & threat removal from equipment

Escalating high volume or high-risk issues to the management team

Documenting process steps of activities carried out, updating these as required

Supporting technical projects from conception to implementation

Identifying opportunities for continuous improvement interact with all other areas of the business

Working with and supporting our outsourced IT operations partner providing field support Group Business locations

An understanding of parallel software used in other group companies will be required

In the role of 3rd Line Helpdesk you will demonstrate;

IT support fundamentals including desktop support experience, MS Windows and MS Office experience and knowledge

The ability to manage your workload and manage multiple projects

Knowledge of Microsoft Client Operating Systems

A recognized IT qualification or training would be advantageous

In the role of 3rd Line Helpdesk you will command;

A base salary up to [insert text here]

Briggs Boost benefit scheme, offering high street discounts

Paycare medical scheme

Contributory pension scheme

Eye care vouchers

25 days holiday + bank holidays

About Us

Briggs Equipment is an engineering services and asset management specialist with its people core to everything that it does. We are Hyster-Yale Group’s exclusive UK distributor for materials handling equipment and have extended our offering to include industrial cleaning, aerial access, groundworks, agricultural plant and machinery to offer customers a total solution based on the service we can provide. Our team members are highly skilled and can offer flexible and bespoke solutions for our customers across a range of new, used or short term hire equipment.

Our Values

Safety first

Easy to work with

It’s our business

Innovate and Improve

Build trust

Our values are based around employee experience as we believe this will also support high levels of customer engagement. We want our people to be empowered to identify improvements or risks and offer solutions. We encourage open and honest communication to make Briggs the best place to work.

Our Culture

We empower our people to make the right decisions for the right reasons which ultimately is to provide long term security of employment for us all. Our people tell us that they know what is expected of them at work and that they have the opportunity to do what they do best every day. We have an open communication style embracing two way discussion to obtain feedback for continual improvements

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