Responsibility for our Homecharge Electricians and the Field Service Engineers (FSE) ensuring the quality standards of installation, service and repair deliver a service loved for its quality and a charging on the go network of >98% uptime.

* To identify and bring new standards to operational tasks.

* To supervise the running of a safe and efficient operational, working within clear guidelines to help achieve operational standards and defined outcomes for your responsibility area / shift approach.

* Team Shift/Time Management.

* To ensure current processes established on site are adhered to.

* To drive for a culture of continuous improvement through KPI management and process review.

* Discover training needs and provide coaching

* Carry out staff 121’s

* Lead a team of home based, UK geographically spread, Field Service Engineers and Electricians plus schedulers in delivery of fault diagnosis, repair

* Develop and manage a fit for purpose maintenance management system which focuses on managing the asset life cycle process of all chargers

* Devise systems and processes designed to optimise the uptime of the network including by way of example: effective fault diagnosis; effective scheduling; utilisation of preventative maintenance regimes etc.

* Manage contracts and SLA agreements with third party unit providers to ensure uptime of these units is in line with

* Working with the finance function, develop and manage KPIs and performance objectives which aim to optimise 98%+ availability of charging equipment at a cost and quality level in line with company objectives.

* Manage processes to ensure that all Field Service engineers and Electricians are properly equipped with tools and have an adequate stock of all critical parts and consumables at all times

* Ensure all fault tickets that are raised by the Customer Care team or raised automatically by BP Chargemaster systems are expeditiously scheduled to a Field Service Engineer

* Work to the BP Chargemaster Quality Management System (QMS) and closely with the Quality Manager

* Maintain a Skills Matrix for the full team & review regularly

* Maintain the SOPs for the department.

* Train all colleagues in line with the department SOPs.

* Deliver daily briefings to colleagues to ensure all messages are communicated in full.

* Develop a career path structure for operations and installation teams

* In accordance with BPCM policies, address any performance, attendance or employee related concerns quickly and effectively