Job Ref: 213893989

Date: 2021-06-03 15:44:06

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Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance and quality. Provides help to leadership team, including hiring and training, and with clear updates on team performance. Responsible for reviewing, processing and monitoring numerous aspects of the customer journey whilst maintaining excellent customer service levels. You will be required to demonstrate excellent multitasking skills, good time management alongside the ability to work well under pressure.

Key Responsibilities & Tasks:

* To identify and bring new standards to operational tasks.

* To supervise the running of a safe and efficient operational, working within clear guidelines to help achieve operational standards and defined outcomes for your responsibility area / shift approach.

* Team Shift/Time Management.

* To ensure current processes established on site are adhered to.

* To drive for a culture of continuous improvement through KPI management and process review.

* Discover training needs and provide coaching

* Carry out staff 121’s

* Maintain a Skills Matrix for the Maintenance scheduling Team & review regularly

* Identify the need, organise and/or deliver training to develop skills

* Undertake and support employee appraisals and pay-structure reviews

* Undertake disciplinary and related tasks in conjunction with HR support

* Interview, recruit, Induct and monitor new staff through their probationary period

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