Job Details

Overall purpose of the role is to:

* Take ownership of pulse corporate memberships

* Develop new business with existing clients and/or identify areas of improvement to meet sales quotas

* Identify process improvements and work with Development Teams to realize improved customer proposition

Key responsibilities will include:

* Qualify any new inbound leads and process accordingly

* Operates as the point of contact for assigned customers and develops and maintains long-term relationships with accounts

* Makes sure clients receive requested products and services in a timely fashion

* Communicates client needs and demands to the Account Management Team

* Forecasts and tracks client account metrics, reporting to HoAM

* Service multiple clients concurrently, meeting deadlines and targets

* Keep records of client transactions

* Forecast and track key account metrics (e.g. quarterly subscriptions, sales results and annual forecasts)

* Prepare reports on account status

* Collaborate with sales team to identify and grow opportunities within territory

* Assist with challenging client requests or issue escalations as needed

* Develop and improve the customer proposition, reduce barrier to entry and develop barrier to exit

Internal Account Manager