Job Ref: 213906646

Date: 2021-06-05 09:44:24

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Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Responsible for reviewing, processing and monitoring applications during numerous aspects of the customer journey. You will be required to demonstrate excellent multitasking skills, good time management alongside the ability to work well under pressure.

* Managing, prioritising and distributing workloads- emails, call backs, new applications, review of existing applications

* Be able to extract information from photographs to substantiate customer applications

* Being able to deliver training to the advisors individually and as a group on process’s and evaluation of an application.

* Evaluating photos of electrical components within the property

* Delivering a high level of customer service through various contact points

* Resolve escalating customer contacts

* Monitor and manage team performance and report on metrics

* Provide regular coaching and feedback to team members

* Carry out advisor 121’s

* Review advisors through ‘RAG’ report

* Monitor and performance manage direct reports on KPIs and SLAs

* Motivate team members and set clear team goals

* Recognise high performance and reward accomplishments

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