Job Ref: 213246914

Date: 2021-02-25 09:46:55

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Account Management

* Processing of Homecharge applications liaising with the customer and other third parties.

* Managing, prioritising and distributing workloads- emails, call backs, new applications, review of existing applications

* Be able to extract information from photographs to substantiate customer applications

* Being able to deliver training to the advisors individually and as a group on process’s and evaluation of an application.

* Conducting a prequalifying telephone survey of the property

* Evaluating photos of electrical components within the property

* Review of technical survey reports and follow up with customers

* Arranging provisional dates for installation

* Processing payments to finalise booking appointments

* Delivering a high level of customer service through various contact points – email and phone

* Responding to general enquiries via email and phone

* Complaint Handling

* Support field electricians with customer queries

* Maintain regular contact with Homecharge customers allocated to you. E.g VIP Customers

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