Job Ref: 213916501

Date: 2021-06-07 15:44:31

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Key Responsibilities:

* Greeting visitors and helping them to understand the role of the centre and the benefits of going electric

* Taking short term test drives

* Encouraging long term test drives

* An exemplary member of staff, helping to keep other gurus engaged and driven

* Address visitor issues and complaints

* Ensuring visitors are met at front of store, and that gurus are engaging and role modelling centre behaviours

* Support Assistant Manager where required

* Meet regularly with management team to stay informed on company issues

* Be aware of how we are tracking against weekly, monthly, quarterly and yearly goals

* Work with management to assess and improve processes and policies

* Uphold and enforce company policies

* Support Assistant Manager in managing the fleet – tracking vehicles that are going out in the morning and during day, ensuring any vehicles being picked up are ready and in suitable condition

* Ensuring that security and safety regulations are met – opening & closing procedures, fire, health & safety etc

* Support Assistant Manager in upholding standards for short & long term test drives

* Cleanliness of shop floor, ensuring rota is upheld

* Accountable for stock management such as charging cables, marketing material such as leaflets etc and centre resources such as stationary

* Support General Manager with conference room bookings and food ordering for events

* Help with training new hires

* Raise concerns to AM or GM regarding employee complaints or performance issues

* Check in with employees regularly to determine satisfaction supporting team engagement

* Ensure the team is motivated and out there with visitors and engaging them

* Delegating tasks to Gurus where needed

* Artist work for chalkboards – promote people in to centre

* Idea generation, events, processes, staff

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