Job Ref: 215163734

Date: 2021-11-15 15:49:49

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Reporting straight into the Head of Network, as the Senior Network Analyst you will be developing and implementing measures for the proactive and reactive monitoring of services by troubleshooting areas of poor performance and identifying effective solutions for their remediation. The role will involve defining, monitoring, measuring and reporting quantitative and qualitative metrics for the objective assessment of service standards and seek opportunities for their improvement.

* Bridge the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders

* Create functional designs, sequence diagrams, process flows, business rules catalogues and product backlog items to agree detailed requirements with product and process owners and clearly communicate what needs to be developed and tested to the teams

* Identify, analyse and complete complex business impact assessment across multiple business streams to understand the impact of the product/change

* Prepare and co-ordinate business activities to support large implementations

* Ensure business is operationally ready to support the target operating model

* Lead business change activities, building communications and designing training plans to support change

* Supporting Testing with reviewing scripts, triaging defects and assisting with test queries

Behavioural expectations:

* Safety

* Build enduring capability

* Energise people

* One team approach

Technical competencies:

* Establishing and implementing mechanisms to measure and deliver benefits

* Ensuring that maximum improvements are made in existing and new business operations as groups of projects deliver their products into operational use

* Utilising one or more structured techniques for solution design such as Design Thinking, UML or BPMN

* The ability to understand business change needs, and can assess the business impact of those changes, capturing, analysing and documenting requirements

* Utilising one or more tools such as JIRA, Confluence, Visio or Excel

* Can demonstrate an understanding of and practical experience with either an Agile or Waterfall delivery

Key relationships:

* Network Operations Manager

* Network Support Managers

* Network Maintenance Team leaders

* Senior Customer Care Operations Manager

* Head of Network

* PMO

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