Job Ref: 214600322

Date: 2021-09-07 15:46:44

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To re-engage with existing customers to enable the successful renewal of our support services, including Data Packages for Reporting, Insight and over the air software updates, Maintenance Packages for proactive and reactive maintenance support and conversion from expired Warranty Packages ensuring our customers’ assets are operational and available when they need.

Working within the Account Management Team, you will be:

* Working through our existing B2B Customer Database to identify where Service Packages are due for renewal

* Customer Engagement to ensure the correct Services Package for our customers’ needs

* Release of, and management to successful outcome of Service Package Quotes

* Internal department collaboration to ensure systems are updated and invoices released/paid correctly

* MS Teams, Email and Phone communication with B2B customers and internal stakeholders

* Additional Sales and Administration tasks assigned as required

Targets

* Minimum of X number of Renewal Quotes released p/day p/week

* % of Renewal Quotes to be Re-Signed

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