Job Details
Job Ref: 213156590
Date: 2021-02-09 15:46:15
EV charging market is developing fast as the electrification of fleets gathers pace. Competition is getting tougher both in volume and capability and customer expectations are increasing.
You will be part of the newly formed account management function, providing leadership to customers, identifying growth potential within existing accounts and developing beyond a transactional relationship to a position of joint value and long-term partnerships.
Ability to demonstrate past success in reengaging and commercializing lapsed customers
Key Responsibilities & Tasks:
* Managing a portfolio of customer accounts, with targeted approach to growth and retention of accounts -is essential.
* Build and manage relationships with existing customer base
* Drive account value, actively developing opportunities to expand product and service sales within existing customer accounts
* Understand the technical and business aspects of each assigned customer account
* Manage and solve any conflicts
* Proactively work with internal stakeholders to ensure customer is engaged and effectively managed
* Set and deliver on the budgeted revenue, margin and growth targets in consultation with the Head of Account Management, monitor monthly and provide analysis
* Maintain an effective relationship and account development plan for all customer accounts – assess and evaluate the account portfolio and market considering economic, environmental, commercial, cultural and political factors
* Keep up with trends, changes and competitor actions that might affect the customer account portfolio
* Work with Head of Sales, Marketing and Growth Strategy teams to deliver Workplace, Fleet, Planning Customer Value Propositions
* Working closely with our legal team, define and negotiate contract extensions
* Ensure HSE risks of installations have been considered and mitigated appropriately
* Paying close focus to BP's Code of Conduct, be accountable for delivery of all works submissions to partners
* Availability to your clients on demand, including unsocial hours and weekends as required
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