Job Ref: 213996346

Date: 2021-06-16 18:07:22

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Customer Success Manager – Schools and Education Facilities

Teachright are currently working with a client that creates software to help education institutions meet their commitment to make sure that every student has the best possible opportunity to succeed. The company work with over 20,000 schools in 46 countries, providing instant access to information on emerging trends to support with meeting education priorities.

Their Customer Success Team is part of the wider services business which is responsible for the delivery of training, consultancy, support and management of the customer relationship. The Customer Success Manager is responsible for managing the post-sale customer relationship and ensures customers receive a return on investment in their products and services, as well as driving usage and increasing reference-ability. The Customer Success Manager works with a number of accounts and serves as a trusted advisor to promote retention and brand loyalty.

We are therefore looking to appoint a Customer Success Manager who will be responsible for building relationships with Multi Academy Trusts across the country. This is a permanent role with a salary of £31k per annum plus additional benefits.

KEY RESPONSIBILITIES

Delivering a service which ensures all customers can achieve best value for their products, thereby improving customer outcomes.

Demonstrate advanced insights and understanding of each customer's business priorities
Develop a highly collaborative and positive relationship with the customer, managing adoption, driving usage and monitoring customer satisfaction.
Provide a high level of functional expertise and sector knowledge to expand the customer's use of the product and support with thought leadership activity.
Drive customer retention, identify new growth opportunities, and secure customer willingness to advocate on a range of products.
Represent the "Voice of the Customer" across the different business teams
In partnership with the Account Management team attend customer meetings, lead on service improvement plans and the measurement of customer satisfaction.EXPERIENCE AND SKILLS

Knowledge and experience of the SIMMS product
Relevant experience of working within the senior leadership team in a school.
Ideally be a qualified teacher.
The ability to establish strong relationships with excellent engagement skills that can advise and influence business decision makers
Strong persuasive communicator with the ability to deliver both remote and face to face presentations
Pro-active, strong organisational/time management skills and the ability to manage multiple projects simultaneously
Creative problem solver, ability to work independently and collaboratively within a team
Strong persuasive communicator with the ability to deliver both remote and face to face presentations
A clean driving licence is essential, as there may be some travel. Overnight stays away from home may be necessary on occasions.To apply for this role please click on the 'APPLY NOW' button in the first instance

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