Job Ref: 214308422

Date: 2021-07-28 16:45:37

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Working as the Order Management Specialist in the Milton Keynes Head Office, the position will see you supporting the wider sales and logistics teams through the customer order life cycle from order management, customer operations and service and logistics.  This is a newly created position within the business which will allow a couple of individuals to come into the business and make the roles their own and shape these to fit both the business needs and your own abilities too to make this a real successful and pivotal role within the business.
 
General overview of tasks will involve;

Providing a centralised point of contact regarding customer orders ensuring that these are prioritised based on availability and maintain current processes for constrained items
Daily interface with Sales team regarding new orders, changes to existing orders, cancellation requests, and delivery dates
Daily communication with logistics team to schedule in priority orders, confirm status of current orders, research on missed deliveries and escalation to appropriate parties
Provide insight and problem resolution to customers for material shortages
Daily review and investigation into incomplete deliveries for immediate resolution
Maintain the order book paying particular attention to any peculiarities
Daily communication with customer and/or Sales Representative
Ensuring order quality maintenance  
Experience & Skills Required

Experience of working within a busy, fast paced and demanding environment with the ability to work accurately and within strict timescales
Experience of working within a customer service environment
Order processing experience
Excellent written and verbal communication skills
Numerate and literate
Proficient in the use of Google and Microsoft Office Packages
Highly resilient, responsive and proactive, able to adapt to daily changes in workload and areas of focus.
Knowledge of SAP & CRM system would be hugely beneficial
Knowledge of products related to the roofing industry would be advantageous  
  
What's on Offer
Working within an international business, you will enjoy the benefits that come with this whilst still enjoying a close nit working team.  The security and benefits that also come with this are certainly generous as is the opportunity for potential further career progression within the organisation too, whilst shaping and evolving this newly created position. You will receive a great basic salary, bonus, in addition to the other benefits also that are included with the role.

Salary :-                      c£30,000 Base + 15% Bonus, Free Parking at offices & more
Location :-                 Milton Keynes
Company:-                The organisation is one of the largest Construction Materials organisations in the world with a Turnover exceeding $5B.

Diversity & Inclusion
Kingsley Consulting operate an inclusive and diverse recruitment process, whilst also ensuring our clients do the same and we can provide any advice or education to them in relation to this. If there may be any support or adjustments required at any point throughout your recruitment journey with us, then please let us know and our trained consultants will assist and advise you accordingly

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