Job Ref: 215794206

Date: 2022-02-11 12:00:41

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We are a well-established 3PL company located in Milton Keynes offering comprehensive palletised distribution, general haulage and commercial storage.

We are a member of the Palletline Network with over 45 years in the distribution and logistics industry. We have a total focus on customer care and every employee is committed to meeting our customers’ requirements ensuring the highest level of customer satisfaction.

About the role:        

We currently have a permanent position for a full-time Customer Service Coordinator to join our team.  

Responsible for coordinating and providing support and information in the running of a safe and efficient operation.

Providing support to the management team ensuring all activities related to transport and warehouse are carried out daily.

Key Responsibilities:

Communicate with employees and customers and respond to any queries.

Ensure all telephone calls are answered promptly and dealt with in a timely manner.

Ensure all customer consignments are processed correctly and in line with the customers requirements.

Make delivery bookings for customers as required.

Provide a high level of customer care at all times.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Communicate effectively with drivers and other departments, providing support as required.

Provide accurate, valid, and complete information by using the correct methods and resources.

Handle customer complaints, providing appropriate solutions and alternatives, and within time limits. Follow up to ensure resolution.

Assist the team to ensure the TMS message board is completed daily.

Complete tasks in line with SOP’s.

To have an active role in the companies’ continuous improvement plan to achieve plans for future growth within the company.

To ensure that required KPI targets are achieved.

To perform other operational Ad-hoc tasks as required.

Key Requirements:

A confident, rounded thinker

Resilient, assertive, optimistic and open to change

Engages interest and participation of others and has a collaborative approach to working with others

Actively committed to team development

High levels of motivation and action orientated

Ability to sustain and develop team working and team-based problem solving

Good understanding of customer deliverables and the impact of failure / cost of poor quality

Able to achieve results by setting high standards and committing to clear objectives

Excellent communication skills

Job Type: Full-time, Permanent

Hours of work: Monday – Friday 08:30 – 17:30 with 1 hour lunch break.

In return we offer:

Competitive salary – depending on experience

Contributory pension plan

Health cash plan

Company uniform

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