Job Ref: 215383078

Date: 2021-12-14 21:46:09

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Works Planner

Kents Hill, Milton Keynes

Full Time

Permanent

£25,848.10 per annum

Would you thrive in a job that is making a real difference to people’s lives in your region?

Here at Grand Union, we are more than just a financially strong Housing Association, we are making an impact on the housing crisis, supporting sustainable communities and providing life-long homes for our customers. We provide additional, critical services to support the most vulnerable but we also build shared ownership and outright sales for those who want to get on the property ladder.

We are passionate about our communities and we are committed to being a Learning Organisation, developing talent to deliver our service goals and supporting the next generation into a career in Housing.

About the role:

We are currently seeking a Works Planner to be responsible for the effective control and management of the dynamic appointment and workforce scheduling system (DRS) in relation to responsive repairs undertaken by the Internal Repairs Team.

Your main responsibilities will include:

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Acting as the main point of contact for the Customer Service Team in relation to responsive repairs being undertaking by the IRT, managing the efficient and appropriate allocation of resources

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Allocating repair appointments to appropriate operatives taking account of priority, material / plant requirements, location and existing workloads

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Monitoring the progress of the emerging day workload and individual operatives daily diaries, rescheduling appointments and works as necessary

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Taking action on the progress and scheduling of repairs due to bad weather, travel problems or priorities

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Informing tenants of appointments and follow on works

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Maintaining clear and up to date records

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Assisting with the management and upkeep of the housing management system

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Place orders for materials and plant

What we’re looking for:

● A good standard of general education

● Experience of using a dynamic appointment and workforce scheduling system ● Experience of arranging and planning works or services

● Customer service experience

● Knowledge of building terminology, domestic repairs and basic domestic amenities

● The ability to follow procedures and maintain clear and concise records ● The ability to give and receive clear instructions by telephone

● A high level of computer literacy

● Confident when dealing with people, sometimes in difficult situations

What we offer:

● Annual leave 25 days rising to 30 days with length of service

● Generous defined contribution pension scheme – employer contribution up to 10%

● Life assurance (2x salary)

● Generous sick pay

● Free car parking

● Numerous learning and development opportunities including qualifications ● Paid professional subscriptions (max 2 if both relevant to role)

● Agile working

● Medicash counselling (helpline and face to face)

● On-site wellbeing activities including massages

● Free annual flu jabs

● Plus lots more! (see attached benefits list)

If you are like-minded in wanting to help shape the future of housing through the delivery of quality services to our customers, great at your job and with a ‘can-do’ attitude, we want to hear from you.

You are just one click away from starting your journey with us…

We are committed to implementing our Equality, Diversity and Customer Care Policy and are proactive about safeguarding vulnerable adults and children.

NO AGENCIES

Closing Date: 3rd January 2022

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