Job Ref: 213743270

Date: 2021-05-13 10:55:06

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Bletchley Park, a vibrant heritage attraction, open daily to visitors, revealing the secrets and telling fascinating stories of the secret British World War Two codebreaking operations are seeking a Weekend Visitor Services Supervisor to join their team on a permanent basis, 4 days per week on a rolling rota system working every other weekend.
The Bletchley Park people, staff and volunteers, are their biggest resource and are committed to value, invest in, and nurture our people. One of our 6 strategic goals is to be the best we can in how we lead, manage, and invest in our people. Bletchley Park is a great place to work, and we are committed to making it even better.
As a Weekend Visitor Services Supervisor at Bletchley Park, your responsibilities will include:
* Performing your duties in a way which promotes and respects the Bletchley Trust Mission statement.
* Ensuring that the team act in a way that promotes and respects the Bletchley Park Trust mission statement.
* Ensuring the visitor service function operates efficiently and to a high standard in all retail and admissions outlets and in the handling of group parties.
* For all till points: at the start of the day, to collect the daily cash floats, count, and place in tills; at the end of the day, to oversee the daily cashing-up procedures for each till in operation and countersign the cashing-up reconciliation. To investigate any differences arising on reconciliation. To securely deposit closing sealed cash-bags in the company safe.
* Ensuring the smooth running of the multi-media area and perform regular audits and reports when required.
* Leading, monitoring and supporting the team to ensure the team are suitably deployed, aware of daily tasks, follow procedures, maintain customer service levels, and remain productive at all times. To deal with any queries from the team that may arise
* Ensuring all tasks, such as, deliveries, cleaning and telephone queries are completed accurately and within a timely manner.
* Carry out monthly one to ones with the team.
* Ensuring appraisals for the team are completed in a timely manner. To support individuals in achieving their objectives.
* Working on both the admissions and retails tills, following till procedures, to provide cover for busy periods, staff absences, staff breaks and at any other times as requested by Visitor Services and Retail Manager.
* Training all Visitor Service Assistants in all areas of their job roles. Ensuring that refresher training is held regularly throughout the year. To keep the team up to date with any new or changes to procedures.
* Supporting and covering the Retail Supervisor duties when needed. This includes ensuring that deliveries are completed in a timely manner, the shop is kept fully replenished, and the displays are at a high standard.
At Bletchley Park, we are looking for a Weekend Visitor Services Supervisor who has the following skills and experiences:
* Experience working in a retail outlet, including customer service interaction.
* Experience of managing and motivating a team of staff.
* The ability to work under pressure with a smile.
* Good inter-personal skills and a willingness to assist others.
* A hands-on approach and a willingness to lead by example.
* Highly self-motivated and able to work under own initiative.
* IT literate, numerate and a logical approach to work.
* Good written skills.
* High level attention to detail and accuracy skills.
* High level of consideration to others and reliability.
* A knowledge of and interest in the Bletchley Park story and a willingness to promote the Trust’s mission.
* Excellent Team Player.
In return, the Weekend Visitor Services Supervisor at Bletchley Park will receive a salary of 7,683 – £8,148 per annum plus 33 days holiday (pro rata) including Bank Holidays, a pension scheme and a BUPA wellbeing cash plan.
If this sounds like the role for you and you would like to join the team, please send your CV with a covering letter setting out why you are suitable for this role.
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