Job Ref: 213743371

Date: 2021-05-13 11:01:08

Apply Now

Bletchley Park, a vibrant heritage attraction, open daily to visitors, revealing the secrets and telling fascinating stories of the secret British World War Two codebreaking operations are seeking a Visitor Services Assistant to join their team on a permanent basis, 4 days per week on a rolling rota system working every other weekend. 

The Bletchley Park people, staff and volunteers, are their biggest resource and are committed to value, invest in, and nurture our people. One of our 6 strategic goals is to be the best we can in how we lead, manage, and invest in our people.  Bletchley Park is a great place to work, and we are committed to making it even better.   

As a Visitor Services Assistant at Bletchley Park, your responsibilities will include:

Performing your duties in a way which promotes and respects the Bletchley Parks Trust Mission statement. 
Developing an understanding of our Internal and External customers and treat all visitors with respect and courtesy. 
Developing your knowledge of the Bletchley Park stories, site and guest experience. 
Complying with all health and safety policies and procedures. 
Operating an admissions or retail till point when requested, to follow till procedures and customer service standards. 
Meeting and greeting coach visitors to Bletchley Park. 
Servicing the Multi-media Guide (MMG) counter. 
Opening/closing the Teleprinter Building. 
Other duties as requested by the management. 
At Bletchley Park, we are looking for a Visitor Services Assistant who has the following skills and experiences:

Excellent inter-personal skills and a willingness to assist others. 
The ability to work under pressure and with a smile. 
The ability to stay calm and deliver visitor service with grace and friendliness when dealing with difficult situations, such as complaints. 
Good spoken skills. 
Good numeracy skills. 
Enthusiastic with a positive can-do attitude. 
Adaptable and willing to learn new things.  
Ability to work without supervision but also as part of a team.  
Reliable, conscientious, honest, and dependable. 
Physically fit and able to stand for long periods of time.
Courteous and helpful with a customer focussed outlook. 
Receptive and listens to others. 
Shows initiative and is self-motivated. 
A flexible and hands-on approach to work. 
A knowledge of and interest in the Bletchley Park story and a willingness to promote the Trust’s mission. 
In return, the Visitor Services Assistant at Bletchley Park will receive a salary of:
Under 18’s probation period £7.30/£7.50 per hour post probation
Over 18's probation period £9.30/£9.50 per hour post probation
Plus 33 days holiday (pro rata) including Bank Holidays, a pension scheme and a BUPA wellbeing cash plan. 

If this sounds like the role for you and you would like to join the team, please send your CV with a covering letter setting out why you are suitable for this role.  

Candidate Source Ltd is an advertising agency and the details sent in your application will be passed to a third party responsible for processing the application. This will include holding and sharing your personal data and our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to inform you of the third partys details should you wish

Apply Now